Service Charge Consultant - Retail & Leisure

UK - Hybrid | Linked to your nearest Bellrock Office

Role Overview

Join one of the UK’s leading commercial service charge consultancies, working with some of the country’s best-known retail and leisure brands. You’ll manage a portfolio of service charges, analysing budgets, reconciliations, leases and financial information to identify issues and savings opportunities. You’ll also work directly with landlords and managing agents to negotiate the best outcomes for our clients. It’s a great opportunity for someone with some commercial service charge experience who is analytical, inquisitive and keen to develop their expertise.

Key Responsibilities

• Managing a substantial portfolio of commercial service charges on behalf of our blue-chip retail and leisure clients
• Reviewing and analysing service charge budgets, reconciliations and financial information to understand costs and identify areas for challenge
• Reviewing leases and other contractual documentation to understand service charge obligations and identify opportunities to minimise client liabilities
• Identifying discrepancies, unusual expenditure and potential savings opportunities through detailed analysis of service charge information
• Challenging service charge costs and negotiating directly with landlords and managing agents to secure the best possible outcomes for clients
• Clearly communicating findings, recommendations and progress to clients, helping them understand key issues and potential savings opportunities
• Working collaboratively with clients, landlords, managing agents, solicitors and technical specialists to investigate and resolve service charge matters
• Maintaining accurate and up-to-date portfolio information using our bespoke InsightRE™ system
• Building strong relationships with clients and external stakeholders, becoming a trusted point of contact for service charge queries
• Supporting the wider team in delivering a high-quality service while maximising savings and value for our clients

Skills & Experience

• Experience working with commercial service charges, ideally from an occupier perspective
• Experience communicating with landlords and managing agents
• Understanding of leases and relevant contractual terms
• Ability to analyse service charge budgets, reconciliations and financial information
• Confidence identifying issues and opportunities to reduce client liabilities
• Experience working with clients, solicitors and technical specialists
• Good working knowledge of Excel and other Microsoft Office applications
• Strong commercial awareness with good communication and negotiation skills
• Analytical and inquisitive, with a keen eye for detail
• Confident working with numbers and financial information
• Organised and able to manage priorities and deadlines
• Proactive, motivated and keen to develop your expertise
• A collaborative team player who can also work independently

AI fluency & learning mindset: We are looking for people who actively use AI in their day‑to‑day work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work between the nearest Bellrock office and your home address on a hybrid basis, Monday to Friday, 08:30-17:00.

What can we offer you?

• 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
• Salary exchange pension scheme
• Life cover
• Paid sick leave
• Health Assured employee assistance and wellness program
• Enhanced maternity, paternity and adoption leave
• Salary sacrifice schemes: Cycle to work
• Holiday purchase scheme of additional 5 days per year
• Offers and discount scheme designed to save money on everyday shopping and essentials
• Healthcare Cashplan
• MotorSave Scheme
• Refer a friend
• Liftshare
• Virtual GP

Why Bellrock?

At Bellrock, our people make the difference. We support organisations across the UK with property, facilities management, compliance, engineering and technology services, helping our customers create safer, smarter and more sustainable environments. We're committed to creating a workplace where people feel supported, respected and able to develop their careers. If you're looking for a business where your contribution is valued and where you can continue to learn and grow, we'd love to hear from you.

Inclusion

We welcome applications from people of all backgrounds and experiences and are committed to providing a fair and accessible recruitment process for everyone.

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