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Head of SAP S/4HANA Order To Cash Transformation
Location: London, ENG, GB, N1C 4AG
Brand: RS Group
Function: Digital & Technology
Work Location: Hybrid
Location : This is a hybrid role, offering a combination of being able to work remotely and from our UK offices.
Contract Type : Permanent
The Opportunity
The Order-to-Cash (O2C) Workstream Lead is a senior functional and solution authority responsible for the global design, governance, and multi-country deployment of SAP S/4HANA and integrated applications within the order to cash domain.
This role combines deep Order-to-Cash business process expertise, strong SAP S/4HANA solution knowledge, and disciplined program governance, ensuring that business requirements are translated into scalable, standardized solutions aligned to the global template strategy.
The role will act as the primary decision authority for O2C solution design, including fit-to-standard, RICEFW governance, and enabling technology selection, while managing and challenging both business stakeholders and system integrators.
What You Will Be Doing
- Lead the end-to-end design of the O2C global solution aligned to SAP S/4HANA best practices.
- Drive fit-to-standard principles, minimizing customization and enforcing standardization across countries.
- Define and govern global vs. local design decisions, ensuring scalability for multi-country rollout.
- Act as the design authority for all O2C-related processes, including customer master, pricing, quotations, order management, credit and collections, billing, returns, rebates and other areas within the business process master list.
- Provide guidance on leading-practice solutions within the O2C domain.
- Challenge business stakeholders on pocess inefficiencies, legacy workarounds and non-standard requirements.
- Drive process harmonization across geographies.
- Ensure alignment between commercial processes, customer experience objectives, financial controls, and revenue recognition requirements.
- Promote adoption of SAP standard capabilities and industry best practices.
- Together with our S/I partners, translate business requirements into scalable S/4HANA functional and technical solutions.
- Collaborate with IT and architecture teams to ensure alignment with enterprise architecture standards and seamless integration with adjacent applications (e.g. CRM, CLM, eCommerce, pricing, tax).
- Own and govern the RICEFW intake, assessment, and approval process in O2C.
- Act as final decision authority on inclusion/exclusion of enhancements and justification for deviations from standard.
- Ensure RICEFW objects are strictly controlled, fully documented, business-justified and value-driven.
- Lead and oversee systems integrator delivery within the O2C workstream.
- Provide direction to SI functional and technical teams on configuration, functional specifications, technical design and development.
- Review and approve deliverables including Functional Design Documents (FDDs), Technical Design Documents (TDDs), configuration rationale and integration specifications.
- Ensure SI adherence to global template principles, program governance standards, quality and documentation expectations.
- Lead the evaluation, selection, and design of integrated O2C applications where required.
- Assess vendor solutions against SAP S/4HANA integration capability, functional fit, scalability and total cost of ownership.
- Provide recommendations aligned to enterprise strategy and roadmap.
- Act as the primary liaison across business, IT, business integrator, and systems integrator for the O2C workstream.
- Facilitate cross-functional alignment across workstreams.
- Support executive governance through clear decision framing, risk and issue escalation, status reporting and milestone tracking.
What You’ll Bring
- 12+ years of experience in SAP Sales and Distribution and Order-to-Cash processes with a strong focus on SAP S/4HANA.
- Proven experience supporting multi-country deployments.
- Deep understanding of end-to-end Order-to-Cash processes, customer lifecycle management, revenue generation processes, accounts receivable integration, customer service and order fulfillment operations.
- Strong hands-on and/or design experience in SAP S/4HANA Sales (SD), advanced ATP (aATP), pricing and condition techniques, billing and invoice processing, credit management, returns management, customer business partner functionality, intercompany sales, order fulfillment and logistics integration.
- Experience integrating with CRM platforms,e-commerce solutions, EWM/WMS platforms, transportation management, tax engines, finance and accounts receivable processes.
- Demonstrated ability to lead and challenge senior business stakeholders, govern and direct systems integrators and make design trade-off decisions under pressure.
- Strong executive communication and decision facilitation skills.
- Experience managing offshore/onshore delivery teams, complex stakeholder environments and global template governance.
We Are RS
At RS, we are making amazing happen for a better world.
As a global product and service solutions provider, we help industrial customers operate more efficiently and sustainably. Operating in 33 markets, we support around one million customers worldwide with more than 875,000 stocked products, access to over five million additional products, and a range of service solutions designed to help businesses thrive.
What sets us apart is our people. More than 8,500 colleagues around the world bring technical expertise, digital innovation, and a customer first mindset to everything we do. Guided by our values – We are one team, We deliver brilliantly, We do the right thing, and We make every day better, we're creating an environment where our people can grow, contribute and make a meaningful impact.
Join us and help make amazing happen.
Rewards
Our Reward Strategy Philosophy is designed to offer market competitive base salaries and provide all of our people the opportunity to participate in a short-term incentive, enabling them to share in the success of the Company.
Our total reward package is more than just the cash; our recognition and benefit offering provide the opportunity for us to recognise, reward and enable the wellbeing of our people at all stages of their journey with RS. Our rewards and benefits vary by country, but include:
- Financial - pension/retirement; life assurance; salary finance (payroll deduction loan scheme)
- Wellbeing - medical plans; health screening; critical illness; disability insurance; holiday / paid time off; employee assistance programme; discounted gym/health club membership
- Lifestyle - transportation assistance schemes (e.g., cycle to work, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts
- Spotlight – our global recognition programme provides a platform to highlight and recognise people role modelling our values
Ready to Make Amazing Happen?
Join over 8,500 colleagues and help us shape the future of our industry. Whoever you are, wherever you are — it all starts here.
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