Introduction
Job Title: Senior Technical Project Manager
Department: Professional Services and AI Value Delivery
Reports To: Customer Engagement Manager
Travel: Up to 25% for customer engagements at bank sites
About SymphonyAI Financial Services
SymphonyAI Financial Services is the global leader in AI-powered financial crime prevention. We provide SensaAI and NetReveal, combining AI and non-AI software, to help over 300 banks, insurers, and financial firms prevent money laundering, fraud, sanctions breaches, and market abuse. Our systems sit between criminals and the financial system and are closely monitored by top regulators around the world.
Overview
As a Technical Project Manager, you will own the end-to-end delivery of SensaAI and NetReveal deployments at major financial institutions. You will lead complex, multi-stream projects spanning transaction monitoring, sanctions screening, KYC, and fraud, acting as the single point of accountability for delivery quality, timelines, regulatory readiness, and customer satisfaction.
Key Responsibilities
Run Strong, Modern Project Management
- Lead multi-workstream programs spanning product, data science, engineering, security, customer IT, customer compliance and fraud teams, and third-party system integrators across multiple jurisdictions.
- Run delivery the AI Fast way — short cycles, working software, instrumented decisions, and decisions made on evidence rather than opinion, even inside long bank change-management calendars.
- Maintain rigorous operating cadence: kickoff, weekly delivery, risk and issue management, change control, financial tracking, lessons learned, and the regulator-grade documentation expected in financial services.
- Build repeatable delivery assets — playbooks, accelerators, model tuning patterns, MRM evidence templates, and reference deployments.
- Use AI tools in your own workflow — for planning, status synthesis, risk analysis, alert and scenario review, customer artifacts, and quality checks.
- Drive and champion AI adoption within teams, ensuring its practical use delivers measurable business value.
Deploy AI Financial Crime Technology Successfully, In Production
- Own the successful end-to-end delivery of SensaAI and NetReveal deployments — from kickoff through model tuning, user acceptance, go-live, hypercare, and customer success handoff.
- Orchestrate cross-functional teams to ensure the technical solution is coherent, compliant, and delivers against agreed financial crime objectives.
- Drive AI deployment readiness for regulated environments: data lineage, model evaluation and explainability, alert quality benchmarks, and more.
- Operationalize the AI value case in production with the bank.
- Produce model risk management evidence packs that satisfy SR 11-7, SS1/23, and equivalent regulatory regimes.
Manage Senior Bank Stakeholders with Rigor and Empathy
- Serve as the trusted delivery counterpart to the customers' executive team, including Chief Compliance Officer, MLRO, Head of Financial Crime, and CIO.
- Run regular steering committee meetings, regulator-facing readouts, and decision forums.
- Guide the bank through change management for investigators, model reviewers, and front-line ops.
- Negotiate scope conversations honestly inside a fixed-price, regulated, audit-trailed environment.
- Stand alongside the customer when their regulator visits, ensuring deployment evidence is complete, accurate, and defensible.
Commercial and Business Growth
- Shape Statements of Work, commercial proposals, scope assessments, and change control for high-value engagements.
- Own financial performance, including revenue, margin, cost to complete, forecasting, and risk/commercial exposure.
- Identify opportunities for renewals, expansions, and adjacent service offerings.
- Partner with Customer Success and account teams to support growth forecasting and long-term account planning.
What We Are Looking For
Required
- At least 8 years' technical project management experience.
- Demonstrated ownership of at least 3 complex enterprise software or AI deployments end-to-end.
- Strong technical fluency in modern AI and data systems.
- Proven success managing senior stakeholders in regulated environments.
- Excellent written and verbal communication in English.
- Track record of running programs with discipline.
- Readiness to travel for customer engagements.
Strongly Preferred
- Prior career foundation in technology development or deployment role before transitioning into project management.
- Direct financial services delivery experience.
- Hands-on exposure to SensaAI, NetReveal, or competing financial crime platforms.
- Working knowledge of the regulatory landscape.
- Experience deploying AI or analytics into bank production environments.
- PMP, Prince2, SAFe, CAMS, or equivalent certification.
- Experience working across global delivery teams.
- Fluency in at least one additional language: German, French, Italian, or Spanish.
Diversity & Inclusion Statement
We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply.
About Us
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.
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