Change Manager

Bolton Source: WhatJobs

£52,000–£58,000

Change Manager - Healthcare AI & Automation

Bolton (2 days a week on site)

£52,000 - £58,000 base + benefits

An AI agent now handles one in five inbound patient calls.

An automation processes referrals end to end across 30 hospitals, with no human touching them.

A referral backlog has dropped from 1,700 to under 700.

This is not a transformation programme stuck in Excel. It is live, measured, and expanding.

The company

A national specialist healthcare provider running hospitals across the UK, treating tens of thousands of patients a year. They are partway through a multi-year AI and automation programme covering everything from patient contact through to theatre, including ambient AI scribes, AI-assisted clinical devices and RFID stock management. The technology side is moving fast. They now need someone to make sure the people side keeps up.

The opportunity

You will sit in the Transformation team, reporting to the Head of Business Improvement, and own the people side of change across the programme. That means change plans, impact assessments, communication, resistance handling, training coordination and adoption measurement. You will work directly with senior leaders, clinical and non-clinical teams, and run networks of change champions across sites. When automation changes how a job works, you are the person who makes sure the humans affected understand why, feel heard, and adopt the new way of working.

Must have

Led change on technology transformation programmes, with results you can point to
Working knowledge of a recognised methodology (Prosci, ADKAR, PRINCE2 or Agile)
Strong stakeholder management, facilitation and communication skills
Experience running change impact assessments and adoption tracking
Comfortable with ambiguity and resistance