Service Advisor

SERVICE ADVISOR
Location: Swindon
Salary: £30,000 Basic Salary | OTE £34,000
Job Type: Full-Time, Permanent

Looking for a role where your customer service skills are recognised, your career can continue to progress, and you can become part of a supportive dealership team? If you're an experienced Service Advisor looking for your next opportunity, this is an excellent chance to join a busy and well-established dealership in Swindon. Offering a competitive basic salary, achievable bonus, and a friendly working environment, you'll become an integral part of a professional aftersales team that prides itself on delivering outstanding customer service.

As the first point of contact for customers, you'll play a key role in ensuring every customer receives a first-class experience while helping the workshop operate efficiently and profitably.

WHAT'S IN IT FOR YOU?

• £30,000 Basic Salary
• OTE £34,000
• Bonus Scheme
• Ongoing Training & Development
• Career Progression Opportunities
• Supportive Team Environment
• Modern Dealership Facilities
• Stable, Full-Time Permanent Position

THE ROLE

As a Service Advisor, you'll be responsible for delivering an exceptional customer experience while ensuring the smooth day-to-day running of the service department.

• Booking customer vehicles in for servicing, maintenance, and repairs
• Liaising with the workshop to ensure efficient scheduling and workshop loading
• Keeping customers informed throughout the repair process
• Advising customers on additional work required and associated costs
• Upselling service plans, maintenance work, and aftersales products where appropriate
• Preparing estimates, invoices, and service documentation accurately
• Working closely with the workshop team to ensure vehicles are completed on time
• Delivering outstanding customer service from vehicle drop-off through to collection

ABOUT YOU

We're keen to hear from candidates who can demonstrate:

• Previous experience as a Service Advisor within the automotive industry
• Experience using Kerridge, 1Link, Pinnacle, or a similar Dealer Management System (DMS)
• A proven track record of upselling additional work, service plans, and aftersales products
• Excellent customer service and communication skills
• Strong organisational skills with the ability to work effectively in a busy environment
• A positive, professional, and team-focused attitude
• Full UK Manual Driving Licence (subject to licence checks)
• Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Customer Service Advisor, Service Reception Advisor or Automotive Service Advisor.

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