About Us
Metropolitan Gaming is about more than the games or the buzz of the venue.
It’s about energy. Atmosphere. Servicethat’ssharp andin syncwith the moment.
Driven by people,we’rea diverse, close-knit team who back each other, celebratewinsand create great experiences together.Ifyou’reupbeat,curiousand ready to get involved,you’llfeel at home here. Personality matters. Every shift is a chance to make your mark.
Why Join Us
A place to grow, not just a job.You’ll be recognised for great work and given opportunities to build your skills and grow your career
Alongside competitive pay, youcan also:
- Discounts and perks across travel, retail, hospitality and wellbeing
- Company pension scheme and life insurance cover
- Discount on Food and non-alcoholic beverages across all venues
- Season ticket loan and cycle to work scheme
- Refer a friend bonus reward
What We Are Looking For
As a Security Officer, you will play a crucial role in maintaining the security and safety of our venue. We are seeking individuals with exceptional customer service skills, a professional demeanour, and a dedication to providing a welcoming environment for all visitors. Additionally, adherence to Challenge 21 requirements, age verification, and recognition of guest vulnerability are key aspects of the role.
Main Responsibilities
- Customer Service Excellence: Greet and interact with patrons in a friendly and professional manner, creating a welcoming atmosphere for all guests.
- Challenge 21: Implement strict age verification procedures, demonstrating meticulous attention to detail.
- Security Patrols: Conduct regular security patrols of the venue to deter potential threats and ensure the safety of patrons and staff.
- First Aid: Provide prompt and effective response to incidents, offering first aid assistance until medical professionals arrive if necessary.
- Evacuation Support: Assist with evacuations during emergencies, ensuring the safety of all individuals and the integrity of the venue.
- Identifying Vulnerability: Promptly identify and address potential vulnerabilities among patrons to ensure their safety and well‑being.
- Cashier Escort: Safely escort cashiers to facilitate the transfer of funds within the venue.
- Random Searches: Conduct random searches at entrances to enhance security measures without compromising guest experience.
- Staff Searches: Assist management with staff searches when required.
- Monitoring and Reporting: Monitor and compile data related to guest attendance, searches, and Challenge 21 compliance. Update reports and paperwork as needed.
- Participation: Attend briefings and monthly team meetings to stay informed and contribute to the security team's efforts.
- Health & Safety Support: Assist management with health and safety aspects of events, including risk assessments and legal obligations.
- Client Support: Coordinate with suppliers, handle client queries, and troubleshoot during events to ensure smooth operations.
- Additional Responsibilities: Perform other duties as assigned by management.
Service Behaviours
Our Security Officers are expected to always demonstrate our key service behaviours:
- On It : Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude : Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice : Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close : Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note: You must be aged 18 or above and have the right to work in the UK
This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.
Security Officers will spend a large portion of their shift on their feet working directly with the public.
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