Implementation Consultant

Fusion Risk Management is a fast-growing, innovative company committed to fostering a supportive, inclusive environment and recognized by the Chicago Tribune and Built in Chicago for its culture!

Fusion is a leading provider of cloud-based software solutions for operational resilience, encompassing risk management, third-party risk management, information technology and security risk, business continuity and disaster recovery, and crisis and incident management. Recognized by Gartner, Forrester, Deloitte, and more, we seek to build a more resilient world by empowering organizations to make data-driven decisions and helping them achieve greater overall resilience.

Our flagship product, The Fusion Framework® System™, delivered on the Salesforce Lightning Platform, provides companies a North Star for operational resilience. Fusion serves mid-size organizations to Fortune 50 companies across various verticals including financial services, manufacturing, energy and utilities, retail, pharmaceuticals, and education.

We are looking to add talented individuals to our team who are passionate about our vision to build a resilient world together and inspired by the challenge of solving key business problems. We seek can-do people who fit the culture, align with our core values, and prioritize continued personal and professional development. If this sounds like you, read on!

Core Values

• Trust: Earn teammates’ trust and assume positive intent; act with integrity; respect diversity of thought, skills, and background
• Passion: Make a difference; don’t wait until you’re asked or instructed; maintain a bias to action and impact
• Collaboration: Think systematically and see your role within the bigger picture; be accountable for your part of team success; put your teammates in a position to thrive
• Customer Centricity: Demonstrate a solid commitment to customer success by providing positive and consistent customer experiences (exhibiting professionalism, patience, respect, and knowledge); Proactively engage our customer community, seek customer feedback - be open to listening - and actively incorporate the voice of the customer into daily activities
• Growth: Strive for excellence; embrace change; prioritize continuous improvement

The Role

Fusion’s Implementation Consultant is a key client facing role within our Customer Team. Implementation Consultants are highly sought after for their knowledge of Salesforce, the Fusion Framework ®, and our clients. Our mission is to enable our clients to get the most out of our software, through a positive project experience. Implementation Consultants will work within large and small teams and work with various clients in different scales of complexity. We rely on our Implementation Consultants to help the clients understand our platform as well as delivering project scope to a high standard.

• Support the end-to-end delivery of Fusion projects, implementing cloud-based software on the Force.com platform
• Follow Fusion’s project methodology and tools to drive our teams and our clients to successful outcomes
• Learn industry basics and the functional solutions of the Fusion Framework ®
• Hands-on configuration using Force.com and Fusion tools
• Support other technical tasks including testing, documentation, environment migrations, and user story management
• Support general project activities including attending meetings, taking notes, and giving demonstrations
• Consistently and effectively communicate with internal stakeholders and client teams
• Achieve technical certifications throughout your career at Fusion (e.g. Salesforce App Builder, Salesforce Administrator, and others)
• Leverage AI tools to enhance efficiency, problem-solving, and innovation in your daily work.
• Document and share AI use cases and best practices to support continuous learning and elevate team performance.

Knowledge, Skills, And Abilities

• 1-2 years of experience working with external clients on technology projects
• Experience with or coursework preferred in relational databases, programming, Salesforce configuration
• Bachelor's degree or higher in Information Systems, Business Administration, Computer Science, or a related discipline preferred
• Ability to learn new skills with the support of your manager and via self-paced training courses
• Ability to work on multiple projects simultaneously
• Collaborative approach working with teams of varying sizes and clients in different industries
• Professional written, verbal, and presentation skills
• Tools: Jira, MS Office Suite, Salesforce CRM, Force.com platform, Gearset
• Familiarity with AI tools and a willingness to incorporate them into day-to-day work to improve efficiency and effectiveness.

Milestones for the First Six Months

In One Month, You Will

• Complete all HR-related onboarding requirements
• Participate in Fusion New Hire Bootcamp and Industry trainings
• Start project work (assignment or shadow)

In Three Months, You Will

• Demonstrate consistent use of Fusion tools and procedures
• Begin project work with small to medium cases with manager support
• Start to work with project manager to contribute and collaborate on larger project scopes
• Start delivering system demos to clients with assistance

In Six Months, You Will

• Lead system demos to clients with support from your team
• Be able to communicate technical information to clients
• Begin to build rapport with clients
• Independently drive the successful completion of assigned work

Disclaimers

Fusion Risk Management, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.

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