Operations Shift Manager (Night)

About HIVED HIVED is a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. Based in London, we are a fast-growing startup dedicated to delivering a better customer experience for end-customers and our retail partners. We are trusted by leading international brands and backed by investors across climate-tech, logistics and mobility.

Role Overview

The Night Shift Manager is a frontline execution role, responsible for executing night-sortation and evening preparation for night operations. The role focuses on supervising handlers, allocating work, exception handling, area readiness, asset preparation, and data accuracy, preventing operational debt from rolling into the following day. The role is accountable for accurate execution, monitoring, and early escalation.

Responsibilities

• Lead evening, pre-night depot activities — ensure area readiness: yard, locations, belts, devices, scanners. Prepare magnums, pallets, cages, and equipment for Night Shift.
• Support Night Ops Manager to run inbound, scanning, sorting, and routing-prep activities with speed and accuracy:
• Coordinate handlers in the right activities, monitoring productivity and coaching quality.
• Train new handlers in required tasks and ensure they have the right working equipment.
• Manage process exceptions: damages, perishables, missorts, left-behinds.
• Handle late returns and required scans into the correct locations.
• Support unloading of HGV / linehaul arrivals.
• Maintain asset and equipment order and availability.
• Flag risks, gaps, or unresolved issues before Night Shift start.
• Operate in line with depot safety standards. Report unsafe conditions, defects, or near misses immediately.
• Support continuous improvement initiatives & highlight potential process improvements.
• Maintain safety, standards, and productivity discipline.

Requirements

• 2-4 years’ experience operating in fast-paced depot, warehouse, or other operational roles.
• Strong attention to detail and execution discipline.
• Some shift leadership & people management experience.
• Comfortable working PM / evening shifts.
• High urgency, strong communication, strong escalation habits.
• Comfortable solving real-time operational pressure during peak windows.
• Able to communicate effectively & build relationships & work cross-functionally.
• Safety-first mindset.

How We Reward Our Team

• Dynamic working environment with a diverse and driven team
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
• 25 days of holiday allowance plus public holidays
• If you’re on a 4 days on - 4 days off shift pattern, you are entitled to the equivalent of 18 days paid holiday plus public holidays.
• Similarly on a 4 days on - 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays.
• 1 Birthday Day Off + 2 Tenure-Based Additional Days Off
• Subsidised Private Medical Insurance including dental, vision & mental health therapy
• Bi-annual performance reviews and tailored development plans
• Annual compensation review
• Team lunch provided once a week
• Quarterly team socials and annual sports day (HIVED Olympics)
• Enhanced maternity/paternity/adoption policy as day 1 right
• Community volunteer days
• Cycle to work scheme
• Dog friendly office and depots
• MacBook Air or Windows Laptop (depending on your preference)

Want to learn more?

• Meet the team in 60 seconds: Behind the scenes with HIVED
• HIVED is B Corporation certified
• We are named as UK StartUp of the Year 2024
• Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network
• Check the Impact Report 2024
• Keep up with HIVED here

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