Store Service Advisor (Part-Time)

Store Service Advisor – Part-Time – Soho, London

We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team. Your main role will be to engage with customers, develop new and existing customer relationships, and exceed customer and Company expectations at every level.

Key Responsibilities

• Network among the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
• Support the store team in maximizing sales and heightening Company profile.
• Outwardly display exemplary service techniques, driving excellence of service as a basic standard.
• Support other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
• Maintain an awareness of product and merchandising standards, replenishing stock, and following VM guidelines.
• Share in-depth knowledge of the product we sell and the industry within which we work with our customer base.
• Handle all financial transactions professionally, assuming accountability for accuracy.

Qualifications

• Experience in a customer-facing role, ideally within luxury fashion or a related industry.
• Ambition within the retail function – we want to develop you within our business.
• Sociable and charismatic with an innate ability to engage with and interact with all customer types.
• Excellent written and verbal communication skills.

Benefits

• 28 days holiday (pro-rata including bank holidays)
• 20 hours per week
• Birthday off
• Access to Employee Assistance Programme
• Healthcare Cashback Plan
• Moments that matter gifts (e.g., Weddings and Babies)
• A pension that both you and the company contribute to
• Generous staff discount
• Opportunities for professional development and career progression

We don’t require a perfect fit—if you believe you can contribute to our future success, we would like to hear from you.

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