The Contract Manager (Key Account Manager) will be responsible for the commercial, contractual, and administrative coordination of Independent Connection Provider (ICP), IDNO and End‑User transformer projects across the UK and Europe.
This role supports successful project delivery by ensuring compliance, accurate documentation, timely communication, and effective stakeholder engagement from order intake through to customer handover. The position acts as a central interface between the Customer, Sales, Engineering, Procurement, Manufacturing, Transformer Services and Finance.
This role ensures the project is delivered:
- Contractually compliant
- Financially controlled
- Documented correctly
- Delivered on schedule
Key Responsibilities
1. Project Coordination
- Lead contract handovers from Sales, ensuring alignment with agreed terms and internal requirements.
- Ensure contracts comply with legal, regulatory and company standards, mitigating commercial and delivery risks.
- Act as the primary point of contact for contractual matters throughout delivery and after project completion.
- Monitor contractual and project performance, addressing discrepancies promptly.
- Coordinate internal stakeholders (Engineering, Procurement, Production, Test, Finance, Transformer Services) to meet contractual obligations.
- Support Sales with project planning, milestone tracking and status reporting.
- Ensure timely submission of key deliverables (drawings, data sheets, schedules, FAT documentation).
- Monitor project progress, escalating delays or resource issues when required.
- Prepare project plans and timelines for internal and external stakeholders.
- Manage project costs, scope changes and unexpected commercial impacts with clients.
- Serve as the key contact for customers regarding documentation, schedules and commercial matters.
- Collaborate with Sales, Engineering, Procurement, Production and Transformer Services to align with client expectations.
- Manage customer portals, ensuring timely upload of compliance and project documentation.
- Organise and facilitate customer meetings, including contract reviews and progress updates.
- Support FAT planning, including schedules, client communication and other associated documentation.
- Work with Marketing on client‑specific communication or engagement requirements.
3. Contract & Commercial Administration
- Manage contract documentation from purchase order to project completion.
- Review customer contracts, specifications and commercial terms, highlighting risks or deviations for approval.
- Maintain accurate registers, including contract logs, drawing registers, and variations.
- Track and coordinate contract milestones such as payments, deliverables, documentation and approvals.
- Prepare, submit and administer variations/VOs in line with commercial requirements.
- Support invoicing processes, ensuring milestone documentation is issued for payment release.
- Maintain accurate dashboards tracking contract status, risks and KPIs.
- Work with Finance to reconcile project revenue, variations and close‑out activities.
- Support audits and internal reviews by supplying required documentation and insights
5. General
- Carry out any reasonable ad-hoc duties requested by your direct Line Manager or the Management Team
- Promote teamwork and co‑operation at all times, both within individual depots and right across the entire group.
- Always act in the best interests of the company.
- Always work in a responsible manner to ensure safe working practices
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