Policy & Process Manager

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At NHS Property Services, we believe our people are our greatest asset. That's why we're committed to creating a workplace where everyone feels valued, supported, and empowered to thrive. Our People Strategy - Get, Grow, and Keep Great People, is all about building a values-driven culture where colleagues and customers are at the heart of everything we do.

The Policy and Process Manager - Hard FM and Delivery Workflow at NHS Property Services is responsible for developing, implementing, and continuously improving policies, standards, and guidance documents that support operational excellence. This role focuses on optimising delivery processes through best practice methodologies, ensuring compliance with legislation and industry standards, and maintaining strong engagement with internal and external stakeholders. It also involves conducting audits, updating compliance materials, and preparing reports for senior leadership to support informed decision-making.

Who you are

You are a detail-oriented and strategic thinker with a strong understanding of facilities management and process optimisation. With a passion for driving operational excellence, you thrive on developing clear, compliant, and effective policies and procedures that support business performance. You're confident engaging with stakeholders at all levels, translating legislative and industry changes into practical guidance, and ensuring continuous improvement across delivery workflows. Your proactive approach and analytical mindset make you a trusted advisor in shaping best practice and maintaining high standards across the organisation.

Key responsibilities:

• Develop and maintain policies, technical standards, guidance, and procedures.
• Collaborate with subject matter experts to create best practice documents aligned with legislation.
• Oversee audits and compliance investigations, ensuring thorough review and reporting.
• Build strong internal relationships to influence compliance and audit outcomes.
• Engage with external authorities to stay aligned with legislative and industry best practices.
• Govern key processes within the company's process management framework.
• Identify improvement opportunities through gap analysis and lead process improvement initiatives.
• Support teams and maintain documentation, ensuring consistent access and retention practices.

What we can offer you

We understand how important life is outside of work so, as well as a competitive salary we will also offer:

• 27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave.
• A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.
• Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.
• SMART Pension contribution into which the company will contribute up to 6%
• A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme.
• We have a great Colleague Assistance Programme and offer support for all areas of life.

An organisation with a purpose…

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.

We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.

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