Store Manager- White City

Store Manager – NEOM Wellbeing, London White City

Are you an entrepreneurial Store Manager who is passionate about delivering an exceptional customer experience and fostering a supportive environment for your team? This full‑time, permanent role will put you at the head of a standalone store, building a unique NEOM Wellbeing community, delivering memorable events, and driving store performance while nurturing your team's growth.

About NEOM Wellbeing

NEOM Wellbeing is a B Corp‑certified business that “Supercharges Wellbeing.” With 100 % natural fragrances at its core, the company empowers people, nurtures communities, and respects the planet. We offer staff extra wellbeing days, time off to volunteer, birthday leave, enhanced healthcare, and a monthly product allowance.

Responsibilities

• Lead and manage all aspects of store operations including sales performance, KPIs, payroll, rotas, stocktakes, reporting, and stock ordering.
• Champion the NEOM brand by organising and supporting in‑store and field events, collaborating with local businesses and partners.
• Recruit, train, and mentor your team with a strong focus on education, development, and wellbeing.
• Deliver an unforgettable NEOM Wellbeing experience for every customer, inspiring positive lifestyle choices.
• Develop and execute an annual events plan to support monthly activations and brand partnerships.
• Identify opportunities to support our people and planet, including fundraising for our partnered charity through events and collaborations.
• Lead community initiatives that promote inclusivity, volunteering, and local engagement.

Requirements

• Minimum 2 years’ experience managing a team, ideally in a standalone retail environment.
• Proven background in the health and beauty industry.
• Passion for wellbeing and delivering exceptional customer service.
• Strong leadership skills with the ability to coach and inspire a team.
• Commercially driven with a focus on increasing store footfall and brand presence.
• Excellent attention to detail and high operational standards.
• Confident communicator with a collaborative and proactive mindset.
• IT‑literate, comfortable using MS Office, Excel and Google Drive.
• Self‑motivated, able to multitask and work independently.
• Aligned with NEOM’s values and committed to community and wellbeing initiatives.

What We Would Love

• Experience in retail management within a health and beauty context.
• Knowledge of local community engagement strategies.
• Experience organising events and partnerships.
• Fluency in digital tools for tracking performance.

Benefits

• 25 days holiday plus bank holidays.
• Birthday leave.
• Flexible working hours.
• Wellbeing time to recharge and reset.
• Monthly NEOM product and staff discount.
• Healthcare: cash‑back plans, outpatient cover, GP consultations, therapies, and mental health support.
• Time off for volunteering and support for personal fundraising.

Apply Now: If you’re ready to share good vibes at NEOM Wellbeing’s Westfield White City Hub, we can’t wait to hear from you!

• Seniority level: Mid‑Senior
• Employment type: Full‑time
• Job function: Management
• Industries: IT Services and IT Consulting

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