Planning & Scheduling Coordinator

We are recruiting on behalf of a leading organisation within the utilities sector for a Planning & Scheduling Coordinator to support water operations. This role is key to ensuring the effective deployment of field teams delivering both reactive and planned maintenance across a large-scale water network.

Working in a fast-paced operational environment, you will coordinate up to four field teams, ensuring service level agreements, operational performance standards, and customer expectations are consistently met.

Hours : Monday to Friday, 07:00 – 16:30

Key Duties

• Plan and schedule daily workloads for field engineers and technicians across reactive, emergency, and planned maintenance activities
• Optimise workforce allocation to maximise productivity, minimise downtime, and improve travel efficiency
• Monitor live operations and adjust schedules in real time to respond to emergencies and changing priorities
• Liaise with field supervisors, operational managers, and stakeholders to ensure smooth service delivery
• Manage emergency job allocation and ensure all scheduling systems, permits, and updates are maintained accurately
• Track and report on KPIs including utilisation, completion rates, and SLA performance
• Support customer service delivery through effective appointment management, updates, and escalation handling
• Ensure all work is compliant with health & safety standards, company procedures, and street works requirements
• Coordinate resources including labour, materials, equipment, and permits
• Identify and implement improvements to planning and scheduling processes
• Maintain accurate operational records and update workforce/scheduling systems in real time
• Work collaboratively with internal teams and external contractors to ensure uninterrupted service delivery

What We’re Looking For

• Previous experience in planning, scheduling, or coordinating field-based operations (utilities experience advantageous)
• Strong organisational and problem-solving skills with the ability to manage multiple priorities
• Excellent communication skills with the confidence to liaise across teams and stakeholders
• Ability to work effectively under pressure in a fast-paced environment
• Good IT skills and experience using scheduling or workforce management systems
• Understanding of health & safety and operational compliance requirements is desirable

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