Overview
Role: Branch Supervisor
Company: Eurocell
Eurocell are a stock market listed plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.
Base: Site Based
Role Details
HOURS: 44 per week - Permanent role, 7am – 4:30pm, Monday to Friday, 8am – 12pm on a Saturday rota
SALARY: £31,614 basic salary per year
BONUS/OTE: Realistic total earning potential of up to £36,414 per year
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
What our Branch Supervisors do
- Hands-on, lead by example and work closely with the Branch Manager in day-to-day branch operations
- Provide exceptional customer service and support to new and existing customers
- Ensure excellence in customer service, operational standards and Branch sales targets are achieved
- Support the delivery of sales targets while developing and maintaining positive customer relationships
- Assist with the delivery of branch operations
- Provide support and assistance to Branch colleagues as required
- Support the Branch Manager to ensure team complete actions and activities on time, and in full
- Ensure Branch team compliance with Health and Safety, company policies and procedures
- Undertake stocktakes and audits
- Maintain maintenance records for Branch vehicles
- Conduct Branch housekeeping for front of house, warehousing and merchanting
What we need from our Branch Supervisors
- Passion and energy to deliver exceptional customer service and achieve business targets
- A hands-on customer-focused approach, confident and happy to serve customers and proactively engage with potential future customers
- A commercial approach to drive sales and maximise margins, whilst ensuring customers always walk away happy
- Good organisational skills, with ability to prioritise and use own initiative
- Confident IT user, with experience of MS Office and industry-standard software (e.g., SAP)
- Full and valid driving licence is essential; a FLT licence could be a distinct advantage
- Ability to cover for the Branch Manager when required
- Previous branch stock take experience could be a distinct advantage
- Comfortable to work in a small team and on occasion, alone
- Experience within a similar role ideally in a trade/builders merchant/retail, glazing or uPVC environment could be a distinct advantage
What we offer our Branch Supervisors
- Very competitive basic salary
- Excellent monthly bonus scheme
- 25 days holiday, plus statutory holidays (normally 33 days in total each year)
- Free Healthcare plan for all employees
- Enhanced Maternity and Paternity benefit
- Free Life Assurance Plan of 3x your Annual Salary
- Christmas shutdown
- Option to join the Eurocell Share Save Scheme at discounted rates
- Company Pension Plan
- Employee discount on Eurocell products
- Discounts across many online and high street retailers
- Training and career development (e-learning and on-the-job)
- Care First Employee Assistance Programme, available 24/7
- Colleague Referral Programme
- Excellent opportunities to grow with us, and progress your career
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