Service Advisor

Peterborough Source: WhatJobs

£21,000–£24,000

Overview

Automotive, Motor Trade Job: Service Advisor – Service Reception – Aftersales Advisor Jobs in Peterborough, Cambridgeshire - Fixed Term Contract 8 months

Salary: £21,000 - £24,000 Basic Plus Bonus

Term: Full Time, Permanent

Driven Motor Jobs / Automotive Vacancies: Service Advisor Required For Vehicle Main Dealer - Peterborough, Cambridgeshire

An exciting opportunity has arisen to join a busy Motor Dealership as a Service Advisor. The company prides itself on delivering a consistently high standard of customer care at all times, and is seeking a Service Advisor to join their team.

Responsibilities

You will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public. Receive customer enquiries by telephone and in person, and successfully convert these into bookings maximising service, sales and profitability by selling core, value added and incremental products. To accurately record vehicle information, service history, and effectively follow-up and prospect customers.

Key tasks include:

Ensure customers are aware of service and repair work required to their vehicles in a professional manner
Advise on estimated costs of repairs and work to be undertaken
Sell additional products as appropriate to customers’ needs
Advise on timescales and collection arrangements
Produce job cards on in-house computer system
Update customer and vehicle records
Document all warranty work in accordance with manufacturer policy
Preparation and completion of invoices

Experience & Qualifications

Previous or current experience as a Service Advisor within a franchised dealership is essential.
A full valid driving licence is also required for this role.

The ideal person will have a friendly approach to customers and an engaging personality with great attention to detail offering the highest levels of customer satisfaction.