Freight Forwarder

Metro Birmingham, England, United Kingdom

Export Operator

Metro Birmingham, England, United Kingdom

Direct message the job poster from Metro

Powered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.

At Metro, its our innovative technologies, pushing of boundaries, and most importantly, our employees that sets us apart.

Metro is seeking a Multimodal Operator to join our dedicated Automotive team. If you thrive in a fast-paced, dynamic environment then we want to hear from you. You will be at the forefront of our mission to provide exceptional support to our clients and will play a pivotal role in orchestrating the movement of goods across international waters, ensuring they reach their destinations safely, efficiently, and on time. Your attention to detail, strong communication skills, and ability to adapt to ever-changing situations will make you an essential part of our team.

Key Responsibilities

• Develop and build relationships to ensure a high level of customer service is provided to clients.
• Freight is moved to customer specifications, on time with all the necessary customs and legal documentation and a record is kept of all daily events and interactive reports.
• Arrange haulage with shipping line/hauliers.
• All freight is invoiced and checked prior to dispatch.
• Ensure pre-alert documents are on hand as required.
• Requests and queries are resolved and actioned quickly and efficiently.
• Communication with overseas agents, customers and suppliers is clear, precise and effective to ensure that the freight is moved as per customer requirements.
• Use customer ERP and SAP systems as and when required.
• Accurate & timely reporting to department manager.
• Ensure all documentation is correct.
• Take ownership of own training and development so as to continuously improve and develop, including training new starters where required.

What we’re looking for

• A minimum of 2 years’ experience in freight forwarding.
• Export experience involving shipments to global destinations and working with clear operating procedures.
• Familiarity with the use of all forms of haulage, sea, road, rail and air for ADR and IMDG shipments.
• Experience of managing client/customer relations with strong verbal and written communication.
• The ability to grow repeat business and develop new opportunities.
• International experience and exposure plus the ability to work with a global network of agents, suppliers, shipping lines, hauliers, and rail and air lines in other countries.
• Experience of working in a high pressure environment whilst retaining the capacity to remain calm under pressure and resolve problems and challenges efficiently.
• The ability to prioritise a large number of tasks to ensure accuracy, and deliver results with great attention to detail and a high sense of urgency.

Why choose Metro?

• Competitive salary including a bonus which is paid twice a year!
• Access to our benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more.
• Health cash plan.
• Octopus Electric Vehicle car scheme.
• Free parking.
• Respectful working environment.
• Plenty of opportunities for training and development

Seniority level

• Seniority level
• Not Applicable

Employment type

• Employment type
• Full-time

Job function

• Job function
• Other
• Industries
• Transportation, Logistics, Supply Chain and Storage

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