Service Charge Manager

Role: Service Charge Accounts Manager (25456)

Location: Birmingham

Contract: Permanent

Hours: Monday to Friday – 9am to 5pm (35 hours per week)

Why FirstPort?

FirstPort , is on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.

By joining us as a Service Charge Accounts Manager , you will play a pivotal role in achieving our vision:

• Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
• Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
• Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
• A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.

Our Leadership Principles

• Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers.
• Consistent: We deliver dependable results, building trust with customers and colleagues.
• Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
• Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.

Your Role, Your Impact

As a Service Charge Accounts Manager , you will be required to provide all aspects of financial reporting and analysis for our developments, collaborating with key stakeholders. You will also manage a team of service charge accountants ensuring business objectives are met, alongside legislative guidance.

Key Responsibilities

• Team Leadership and Performance: Lead and support team members to achieve high performance, including conducting performance reviews, coaching for skill development, and addressing issues in line with HR policies.
• Data Management and Reporting: Use reporting tools to manage workloads, ensure data accuracy, and create regular reports on team progress and challenges to inform decisions.
• Goal Monitoring and Decision-Making: Monitor KPIs to ensure team goals are met, analyse data to balance workloads, and make confident decisions that align with organisational objectives.
• Communication and Issue Resolution: Communicate effectively with the team and stakeholders to resolve issues promptly, including organising and leading calls to address unresolved queries.

Required Skills & Qualifications

• 2 years of experience within a Service Charge position at a managerial level.
• Proficiency in using reporting tools (e.g., Excel, BI tools, or other relevant platforms) to track and manage team performance.

What’s in it for you?

Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.

All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.

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