Customer Service Executive (Film & Television equipment rental)

Helping people find jobs in the local area since 2008

Salary Starting at £26,500 per annum

Location Godalming

Contract Permanent

Hours Full Time- 9am to 6pm Monday to Friday (small amount of after hours / weekend work which is paid as overtime)

Excellent opportunity for a People Person!

Maybe you have experience working in a customer facing role (eg hospitality, retail etc); or perhaps you already have experience working in a B2B role where building long term relationships is key. If you consider yourself to be a people person, are organised and happy to work at pace when needs be then we have an excellent opportunity for you.

FrameWorks is a Film & Television equipment hire and solutions company - we rent cameras, lenses and audio equipment to our clients who produce major productions such as; I’m A Celebrity: Legends, Britain’s Got Talent, Glastonbury Festival, Paris Olympic Games and many more.

We are office based near Godalming, Surrey (approximately situated between Guildford, Horsham and Petersfield)

You would be working as part of a small (10 people) and friendly team answering calls/emails from our existing clients to assist them with everything related to Film & TV equipment rental solutions.

Your day to day duties would include:

• Answering calls from our existing clients
• Liaising with our Engineering team for support and coordination of bookings
• Responding if a client needs urgent support while they are on a shoot (eg if something gets broken and a replacement is needed urgently) - this involves a small amount of monitoring emails after work / at the weekend. Overtime is paid for this.
• Building relationships with our clients - this involves being friendly and interested in them on the phone and occasionally meeting up with them for lunch etc
• Staying in touch with existing clients to catchup and see if they have anything coming up and chasing up submitted quotes to make sure we are still in the running.

In order to be successful in this role you will need:

• To be able to travel to our office (probably by car) as we are in a rural location and unfortunately the public transport links are not strong. Please see our location here
• To be calm, organised and solutions-focused under time pressure
• To communicate clearly and professionally with clients and teammates
• Sharp attention to detail and a “nothing leaves wrong” mindset
• You do not need experience in this sector but you will need to be curious about broadcast television and film production equipment and workflows (training provided)

The benefits of working here include:

• Working as part of a supportive and friendly team in a company that is well established and thriving
• Working with some great clients
• A genuine pathway into the Film & TV industry, learn on the job with a supportive team
• Exposure to the equipment behind flagship shows and global live events
• Training, progression and chances to grow your responsibilities
• Surrey/West Sussex base with occasional off-site support opportunities

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Company registration number: | Head Office: The Skiff, 30 Cheapside, Brighton BN1 4GD

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