Senior Digital Service Owner – Fareham – hybrid working with occasional site travel – 12-month contract
We are looking for two experienced Senior Digital Service Owners to take strategic responsibility for the direction, delivery, and improvement of key digital service portfolios across a large, complex organisation. This is a high‑impact leadership role where you’ll define long‑term digital strategies, manage end‑to‑end service performance, and ensure consistent delivery across multiple service domains, including areas such as Cloud & Hosting, Collaboration Tools, Enterprise IT, Software Services, Engineering Platforms, and Workplace Technology.
Key Responsibilities
Lead the design and execution of a multi‑service digital strategy that meets both current and future business needs
Manage the complete lifecycle of digital services from definition and delivery to continual improvement and decommissioning
Collaborate with technical specialists, programme managers, and delivery teams to ensure services are high‑performing, secure, and business‑aligned
Oversee governance and compliance with service standards, contracts, KPIs, and SLAs
Act as the escalation point for operational or performance issues within your service area
Track, analyse, and report on service quality metrics to inform improvement initiatives
Build trusted relationships with senior stakeholders and gain buy‑in for digital transformation strategies
Work in an agile environment, adapting priorities and delivery plans in response to changing business requirements
Qualifications
Extensive experience developing and delivering digital service strategies aligned to evolving business objectives
Ability to bridge strategic vision with operational delivery across complex IT environments
Proven success managing multiple digital services throughout their lifecycle — from inception to retirement
Strong governance experience, ensuring adherence to SLAs, KPIs, and quality standards
Experience working with varied delivery models: internal teams, contract staff, and third‑party suppliers
Confident negotiating and managing service agreements and supplier performance
Excellent leadership and communication skills, with a focus on collaboration and stakeholder influence
Ability to manage competing priorities and drive outcomes in a fast‑paced, changing environment
Experience developing digital roadmaps and turning them into measurable business impact
Certifications: ITIL Level 3 (or equivalent) and experience with Agile delivery frameworks such as PMI‑ACP or Professional Scrum Master (PSM I).
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