Technology Operations & Solutions Technician
London
Training The Street (TTS) is the world's leading financial learning services company, delivering targeted, hands‑on training to corporate and academic clients across the globe. We're looking for a Technology Operations & Solutions Technician to join our Technology team, supporting the day‑to‑day operations, security, and governance of our systems as the business grows beyond a SaaS‑only stack into a mix of custom‑built and third‑party solutions.
In this role, you'll be a front‑line partner for IT support, onboarding and offboarding, and security operations - triaging issues, provisioning accounts and devices, and helping maintain the controls and documentation that keep the business compliant and protected. As you grow into the role, you'll also help design, build, and operate a growing suite of internally‑developed tools, working closely with stakeholders across the business to turn requirements into secure, reliable, well‑maintained solutions.
This is a great fit for someone who's comfortable moving between hands‑on support and hands‑on building - someone who brings good judgment to a small team without heavy process, and is motivated to fix things regardless of whose job it technically is.
Tech nology Op eration s & Solutions Technician
Team : Technology (reporting intoSenior Manager, Global Technology Operations)
Location : London / Hybrid / Remote UK
Contract type : Full-time, permanent
Experience level : 2–5 years relevant experience
Purpose of the Role
To support this function, you willassistwith the administration, security, and governance of thecompany's systems. This rolerequirestechnical skills across IT support,system maintenance,identity management,cybersecurity, compliance,andbusiness continuity.
Foranadvanced candidate, or as one progresses into the skillset,this function willsupport thedesign, build, operateandadministrationofa growing suite ofinternally-developedsolutions, ensuring they are secure, reliable, and maintainable as the business moves away from SaaS‑only tooling toward a mixed estate of custom‑built and third‑party systems.
Key Responsibilities
Day-to-Day Operation s
- Monitor and triagesupport for hardware, software, and business applications,escalating whereappropriate.
- Assistour IT providerand bethecompany’s point of contactwiththeonboarding and offboarding of employees, ensuringtimelyprovisioning of user accounts and devices,maintainingasset inventories,andsoftware licensing.
- Understandthe company architecture, and support the implementation and maintenance of security controls, including multi-factor authentication, and device compliance.
- Support the creation or improvement ofoperating procedures andtechnicaldocumentation.
- Assistwith security monitoring, vulnerability remediation, patch management, and incident response activities.
- Contribute to compliance initiatives, includingmaintainingevidence for audits,supporting regulatory requirements,businesscontinuityand disaster recovery planning,assistingwith IT risk assessments and implementation of risk mitigation actions.
- Be willing to respond during project launches or to incidents outside of normal working hours, acting as a first point of contact when issues arise.
Project Support
- Support with the scoping and translation ofbusiness requirements from non-technical stakeholders into working, well-structuredsolutions.
- Assistthe team to design and build internalsolutionsusingAI(via Claude Code / Anthropic API / MCPs) andappropriate databaseengines (e.g., PostgreSQL, MySQL, or similar).
- Integratesolutionswith existing SaaS tools where needed (APIs, webhooks, data sync).
- Plan out and ownday-to-day technical operations forexisting applications and future solutions: monitoring, logging, backups, incident response,maintainaccess control, authentication, and permissions.
- Establish basic operational disciplineand maintainable engineering standardswheretheydon'tyetexist:deployment processes, environment separation (dev/test/prod), documentation, and change control.
- Apply security best practice acrosssolutionlifecycle — from secure coding through to infrastructure configuration (cloud hosting, secrets management, patching).
- Be a creative contributor to the technical direction of the company at large.
Person Specification
- 2–5 years of relevant professional experience inIT support, technology operations, orsoftware development.
- Experiencesupporting users,operatinga service desk,triagingandworkingwith ticketing systems(e.g. Jira).
- Understanding of core security principles: authentication/authorisation, access management, secrets management, least-privilege access, secure handling of data.
- Comfortable working with a small team without heavy process — able to use judgement and work autonomously, prioritise andwork through tasks independently.
- Strong communicationskills,able to explain technical information to non-technical colleagues.
- Good organisationalskills with attention to detail.
- Good troubleshooting, problemsolvingand analytical skills.
- Willingness to learnnew technologiesand practices.
- Desire to improve and fix things, regardless ofresponsibility area.
- Experience with Microsoft Azure, Entra ID, Active Directory, or Microsoft Intune.
- Knowledge of cloud hosting platforms (Azure,AWSor GCP) — deploying, configuring, andmonitoringapplications.
- Relevant IT qualification or certifications (CompTIA A+, Network+, Security+, Microsoft Fundamentals, or equivalent).
- Exposure to compliance‑adjacent work (data protection/GDPR, access audits) even if not a formal compliance role.
- Knowledge of cybersecurity frameworks or compliance standards (e.g. Cyber Essentials, ISO 27001, GDPR, SOC2).
- Direct experience using Claude, GPT, or other LLM APIs and MCPs to build applications (Claude Code experience is a strong plus given our toolchain).
- Practical experience with relational databases — schema design, queries, basic performance considerations.
- Prior experience in a small business or startup environment, especially one transitioning off SaaS‑only tooling.
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