Prime Brokerage Operations
Location: London
Contract: 12 months
Work Setup: Onsite - 5 days in the office
Who We Are
JPMorgan Chase & Co. is a leading global financial institution headquartered in New York City. It offers diverse financial services-including consumer banking, investment banking, commercial banking, and asset management-to clients worldwide. It is the largest U.S. bank by asset size, known for its strong market position, technological innovation, and global reach. The company focuses on delivering shareholder value, operational efficiency, and sustainable growth.
What You'll Do
- Act as the single point of contact for Prime Brokerage clients on all trade management and settlements matters across Equity, FI and REPO products.
- Process client trade files, monitor Trade Exception Manager activity, and approve end-of-day batch processing to ensure accurate and timely client reporting.
- Manage daily workflow queues, meet agreed SLAs, and escape issues or system outages promptly while keeping internal and external stakeholders informed.
- Work collaboratively across Operations, Business Partners and Sales to support client needs and operational delivery.
- Partner with clients and with technology, strategy and transformation teams to identify internal and external inefficiencies and drive improvements in straight-through processing and settlement efficiency.
- Help protect the client and the firm from financial and reputational risk by maintaining strong controls and ensuring strict adherence to policy and departmental procedures.
- Support change management activity, client training and stakeholder communications, including representing Operations at client visits and scorecard reviews.
What You Bring
- Proven Prime Brokerage experience, ideally across Equities and Fixed Income, with REPO knowledge being highly advantageous.
- Strong client services background within a financial institution, with exposure to operational processes in Equity and Fixed Income.
- Remediation experience, with the ability to identify issues, support resolution and maintain service quality.
- Excellent influencing, negotiation and communication skills, with the ability to build and maintain collaborative relationships.
- Experience in change management, including supporting strategic communications and mitigating stakeholder impact.
- Self-starter; can work both collaboratively and independently, demonstrating initiative, ownership and a proactive approach to problem-solving.
What's Next
We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at to discuss how we can support you.
This position is being recruited on behalf of our client through our Outsourcing service line. We welcome applications from all candidates and are committed to providing equal opportunities.
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