Assistant Store Manager - London Selfridges

About Zegna

The global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities - a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand’s values, Oasi Zegna, continues to guide everything we do at ZEGNA - from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.

Assistant Store Manager

Mission of the Role

As an Assistant Store Manager you will support the Store Manager in all the activities related to store business objectives, including sales development, staff management and operational activities.

You will promote the brand, acting as a role model and building solid relationship with our customers, whilst acting with the highest integrity and entrepreneurial attitude.

Main Responsibilities

• Business development and sales management: support sales performance and store productivity through team supervision, action plans and clienteling initiatives;
• Customer understanding & engagement: ensure a customer-centric approach by delivering excellence in client experience and supporting CRM activities;
• Team development & team spirit: support team development through coaching, training, recruitment and team engagement activities;
• Brand presentation: ensure brand image excellence through effective product management, VM execution and training support;
• Retail & store operations: ensure smooth store operations by supporting compliance, stock management, Health & Safety and digital services;

Background And Principal Skills Required For The Position

• Selling, Product Knowledge
• Inventory Control & Loss Prevention
• Employment Cycle
• Policy and Compliance
• Focus on Customer Centricity
• In-Store experience
• Team Leadership experience
• Hospitality/Luxury backgrounds is a must
• Languages: English at professional level

Joining Zegna

Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.

We are committed to fostering an inclusive and diverse workplace and are proud to be an equal opportunity employer. We welcome applications from all individuals regardless of gender, age, nationality, ethnicity, sexual orientation, disability, or any other personal characteristic.

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