Head of Client Services

Head of Client Services - UK - Job Opening

The Head of Client Services will lead and evolve AG’s SAP client engagement strategy, owning client relationships across the lifecycle from onboarding through to long-term partnership and account growth. Acting as the voice of the client across Delivery and Support functions, this role will drive service quality, responsiveness, and a consistently high standard of client experience. This is a unique opportunity to define and scale AG’s Client Services function, working closely with Sales, Delivery, and Leadership to build a client-centric operating model that supports retention, expansion, and long-term account value, while strengthening AG’s position as a trusted partner across its core markets

Job opening

Key responsibilities

• 1. Strategy & Growth Define and lead AG’s Client Services strategy aligned to the 3-year growth plan
• Drive account expansion, retention and long-term managed services adoption
• Own and deliver against agreed revenue, retention, and growth targets
• Build a scalable Client Success / Managed Services operating model
• 2. Commercial Ownership Own P&L for managed accounts, ensuring margin protection and revenue growth
• Lead contract renewals, negotiations and commercial governance
• Drive upsell / cross-sell opportunities across SAP Digital Core, EAM, and Intelligent Technologies
• Identify and mitigate churn risks proactively
• 3. Client Leadership Act as the executive sponsor for key strategic accounts
• Build and maintain C-level client relationships
• Establish structured QBR / governance frameworks
• Lead escalation management and client recovery plans where required
• 4. Leadership & Collaboration Build and lead a high-performing Client Services / Account Management team
• Partner with Sales, Delivery and Pre-Sales to drive integrated account growth
• Mentor and develop future leaders within the function
• Drive a culture of client excellence and accountability

Skills and Qualifications:

• Proven experience in a senior client services / account leadership role within SAP or technology consulting
• Demonstrated ownership of multi-million £ portfolios (revenue + margin accountability)
• Experience managing Tier-1 / global enterprise clients
• Strong track record in driving account growth and long-term managed services engagements
• Experience leading onshore-offshore delivery models
• Exceptional stakeholder management at CxO level
• Strong commercial acumen with contract negotiation and deal structuring experience
• Location: United Kingdom (Hybrid) – Based in Slough, UK

Interview Process at AG

• The right candidate will be identified following the below interview rounds:
• • Round 1: Recruiter Interview – To identify and cross-check professional and personal details
• • Round 2: Leadership & Experience Round – To assess the leadership & experience of the candidate. 30min Teams call.
• • Round 3: Presentation Round – Directors confirm whether the candidate is a good fit for the organisation with a 90min face to face interview, candidate to give presentation on how they would tackle the role.
• • Round 4: HR Manager Discussion – HR Manager will discuss salary, benefits and offer details before release of offer.

As part of our standard eligibility verification process, we request the candidate post completion of Round 1, to provide a copy of your right to work or Share code to confirm your right to work in the UK.

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