IBM i Service Desk Technical Consultant – 11689CA5

11689CA5
£40k per year + Bonus

IBM i Service Desk Technical Consultant

Milton Keynes / Hybrid

£40,000

Are you an experienced IBM Power i (IBM i/AS400) Technical Consultant looking for your next challenge?

Join our expert Service Desk team and support enterprise customers across finance, manufacturing and retail.

You’ll provide proactive monitoring, technical consultancy and 1st/2nd line support, ensuring business-critical IBM i environments remain secure, resilient and performing at their best.

What your day to day looks like:

• Deliver remote technical support for IBM i managed services customers
• Manage incidents through to resolution
• Support backups, HA, DR, patching and upgrades
• Proactively monitor and optimise customer environments
• Work closely with customers and internal technical teams to deliver exceptional service

What we need from you:

• 4+ years’ experience in a senior Service Desk or Operations role
• Strong IBM Power i / IBM i administration skills
• Experience with enterprise infrastructure, managed services and ticketing systems
• Excellent communication, troubleshooting and customer service skills

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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