Service Desk Manager

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Service Desk Manager, IT Support, SC Clearance, COR7384

An exciting opportunity has arisen for a talented Service Desk Manager to join a leading MSP, managing a growing team that delivers high-quality IT support to major clients throughout the UK.

The Role

As the Service Desk Manager, you’ll lead a skilled technical team providing exceptional support across critical IT systems. This is a hands‑on leadership role, responsible for maintaining strong service standards, driving process improvement, and ensuring smooth day‑to‑day operations within a 24/7 support environment.

You’ll oversee incident management, service delivery, and continuous improvement – ensuring customers experience reliability, transparency, and outstanding technical care.

The Company

Our client is a leading MSP provider specialising in delivering secure networks and solutions to clients across the UK. The Service Desk Manager will join a dynamic team that values hard work and innovative thinking, working primarily onsite from their offices near Bradford, with occasional visits to client sites.

This role requires UK residency and eligibility for Security Clearance (SC).

What’s Required?

The ideal Service Desk Manager will bring:

• Strong experience leading a customer‑facing IT support team
• Strong technical knowledge of Microsoft 365, Azure, infrastructure, networking, and cloud environments
• Familiarity with ITIL or ISO27001 frameworks and service improvement practices is a plus, as is ConnectWise experience
• Eligibility for SC Clearance and a valid UK driving licence

What’s Next?

If you’re an experienced Service Desk professional looking to lead a capable team delivering secure and high‑impact IT services, apply today for immediate consideration!

Service Desk Manager, IT Support, SC Clearance, COR7384

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