Retail Manager

Location: The Highgrove Estate and Tetbury, Gloucestershire

Department: Retail

Reports to: Retail and Brand Director

Contract: Permanent; Full-time

Job Summary

The Highgrove Retail Manager will be responsible for managing two shops and any pop-up retail events. Must have excellent retail experience and be willing to travel for retail events. As well as managing daily shop operations, the Retail Manager will drive sales performance and lead the retail team (currently 16 staff, comprising full-time, part-time and seasonal) to deliver excellent customer service.

Main responsibilities

• Sales & Profitability: Setting, monitoring, and achieving sales targets while analysing KPIs and managing budgets to drive revenue and hit sales targets.
• Staff Leadership: Recruiting, training, supervising, motivating, and scheduling staff to ensure high performance and compliance with company policies.
• Operations Management: Overseeing daily opening/closing procedures, maintaining store cleanliness, and ensuring adherence to health and safety regulations.
• Customer Service: Maintaining high customer service standards, resolving complaints, and fostering a positive, welcoming shopping environment.
• Inventory Control: Managing stock levels, ordering, auditing, and organizing stock replenishment to meet demand.
• Merchandising & Marketing: Implementing visual merchandising standards, promotional displays, and in-store events to increase visibility and sales.
• Uphold confidentiality and work with discretion.
• Attend meetings and training as required.
• Carry out any other reasonable duties as required.

Qualifications

• Proven experience in retail management or a similar leadership role.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service skills and problem-solving abilities.
• Good, data-driven business acumen (e.g., analysing sales reports).
• Proficiency in retail IT systems and Point of Sale (POS) software.

Hours of work

40 hours per week, worked over five days, which will include some weekend and evening work, and such other hours that are necessary for the proper fulfillment of duties or to meet unexpected or urgent demands.

EEO notice: We are an equal opportunity employer and encourage applications from qualified individuals regardless of age, disability, sex, sexual orientation, race or ethnicity, religion or belief, gender identity, or pregnancy and maternity. We are committed to providing reasonable workplace adjustments where needed.

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