Business Development Manager – Service

Location - Field-based, with travel across the service region. Office base: Loanhead, Scotland

FMS Fire and Security provide consultancy, design, tender, installation, commissioning, training, maintenance and service for single, integrated and multi-discipline electronic fire and security systems. These systems incorporate Fire Detection, Fire Extinguishing Systems, Intruder Alarms, Closed Circuit Television, Access Control, Emergency Lighting and Voice Evacuation Systems, as well as Gates, Barriers, Turnstiles, Cabling and Security Lighting.

FMS Fire and Security Ltd are a Quality Assured company certified and audited through UKAS. We hold NSI Gold status for security disciplines and also NSI Gold Fire for the BAFE SP203 scheme.

Role Overview

We are looking for a commercially driven Business Development Manager - Service to grow our service and maintenance portfolio.

This is a high-impact, revenue-generating role combining:

Account growth and retention

You will play a key role in driving sustainable growth by securing new contracts and developing long-term relationships with key customers.

Responsibilities

Key Responsibilities:

New Business & Service Sales

• Identify and win new service and maintenance contracts across fire & security systems
• Generate leads through networking, referrals, and proactive business development
• Convert installation projects into long-term service agreements
• Conduct site surveys and service reviews
• Prepare, present and negotiate service proposals and contracts
• Deliver against revenue and recurring income targets
• Build and manage a strong sales pipeline using CRM tools

Key Account Management

• Manage and grow a portfolio of key customer accounts
• Act as the primary relationship owner for strategic clients
• Conduct regular service reviews and performance meetings
• Identify upsell and cross-sell opportunities (upgrades, compliance works, monitoring)
• Support contract renewals and secure long-term agreements
• Develop and execute account growth plans

Customer Retention & Growth

• Maintain high levels of customer satisfaction and retention
• Manage contract renewals proactively and reduce attrition
• Grow accounts into multi-site and multi-service contracts
• Work with operations to continuously improve service delivery
• Gather customer and market insight to support growth strategy

Skills and Experience required

• Proven track record in business development, service sales, or account management
• Experience growing recurring revenue and service contracts
• Strong commercial and negotiation skills
• Excellent relationship-building and communication ability
• Self-motivated with a results-driven mindset
• Experience working with CRM systems
• Full UK driving licence
• Experience within fire & security or FM services
• Knowledge of fire alarms, CCTV, access control or compliance-based services
• Experience managing key or strategic accounts

What we offer

Salary & Benefits

• Uncapped bonus linked to recurring revenue growth
• Company vehicle or car allowance
• Mobile phone and laptop
• Ongoing training and career development within a growing group

Why Join Us?

• Play a key role in a growing, ambitious business
• Direct impact on revenue and business success
• Strong earning potential through recurring income growth
• Opportunity to develop into a senior commercial role within the group
• Supportive, collaborative and forward-thinking environment

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.

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