Website Optimisation Analyst - Customer Engagement
£50,000–£70,000
Overview
Our global banking client is looking for a CRO Assistant Manager to join their Customer Engagement team. This role is focused on optimising the digital customer experience through data-driven insights, experimentation, and testing.
Responsibilities
- Analyse customer interactions across digital channels to identify opportunities for improvement.
- Design and execute A/B and multivariate tests using Adobe Target to enhance user journeys.
- Collaborate with cross-functional teams to implement changes while ensuring compliance and risk management.
- Track, measure, and report test results, translating insights into actionable recommendations for stakeholders.
What We’re Looking For
- Strong analytical skills with a customer-centric mindset.
- Understanding of UX, CX, and digital best practices.
- Experience in website optimisation, web analytics, digital marketing, or campaign management.
- Familiarity with CRM systems and digital marketing campaigns.
- Proactive, adaptable, and comfortable working in a fast-paced, hybrid environment.
Location & Work Style
- Hybrid: 3 days per week in the Milton Keynes office.
Role Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Marketing and Analyst
- Industries: Banking, Financial Services, and Advertising Services
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