We are partnering with a leading global payments organisation to hire a Senior Analyst / Manager within their outsourcing governance and service oversight function. This role sits at the heart of a centralised governance team, supporting regulated entities in meeting outsourcing, operational resilience and third‑party risk requirements. You’ll act as a key point of contact for a specific entity, ensuring governance frameworks are effectively implemented and maintained.
Key Responsibilities
Outsourcing Governance & Risk Oversight
Support oversight of outsourcing policies and regulatory compliance
Contribute to third‑party risk assessments and classifications
Monitor SLA/KPI performance and escalates issues where required
Intercompany Agreement (ICA) Lifecycle
Coordinate end‑to‑end ICA lifecycle activities (new agreements, amendments, renewals)
Work closely with Legal, Risk, Finance and Tax stakeholders
Ensure strong governance, documentation and audit traceability
Stakeholder & Relationship Management
Act as the primary point of contact for the assigned entity
Support service reviews, issue resolution and escalation management
Engage with senior stakeholders across business and governance functions
Monitoring, Assurance & Reporting
Track performance metrics and support incident/SLA reporting
Maintain documentation for audit and regulatory readiness
Support third‑party assurance reviews and evidence gathering
Data & Governance Reporting
Ensure accuracy of service and ICA data in governance systems
Contribute to reporting dashboards and process improvements
About You
Experience in outsourcing governance, third‑party risk (TPRM), operational risk or compliance
Background in a regulated environment (e.g., financial services, fintech, consulting)
Strong understanding of vendor/out‑sourcing frameworks and controls
Exposure to SLA/KPI monitoring and service governance
Proven ability to manage cross‑functional stakeholders
Highly organised with strong documentation and governance discipline
Job Title: Senior Outsourcing Analyst Location: London, UK Job Type: Contract to Hire
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