Lead our customer success function and ensure our clients achieve maximum value from their GRS Guardian telematics investment. Drive customer retention, expansion, and advocacy as we scale.
Key Responsibilities:
Develop and execute customer success strategy and processes
Build and lead a high-performing customer success team
Own customer onboarding, adoption, and expansion processes
Monitor customer health metrics and proactively address churn risks
Collaborate with sales team on account expansion opportunities
Develop customer training programs and success resources
Manage escalations and coordinate with recovery agents for theft incidents
Drive product feedback loop with development team
Establish customer advisory board and advocacy programs
Requirements:
5+ years customer success or account management experience, preferably in SaaS/technology
Proven track record of building customer success functions from scratch
Experience with telematics, fleet management, or automotive industry preferred
Strong analytical skills and experience with customer success metrics
Excellent leadership and team-building capabilities
Outstanding communication and presentation skills
Experience with CRM and customer success platforms
Bachelor's degree in business or related field
What We Offer:
Competitive salary plus equity in a fast-growing companyOpportunity to build and lead a critical function
Work with cutting-edge telematics technology
Direct impact on business growth and customer satisfaction
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