Head of Operational Resilience

Location: London (hybrid working 3 office days per week) with regular travel to our Basingstoke HQ

Employment Type: Permanent, full time

Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance

Think the AA is just about roadside assistance? Think again.

For over a century, we've been evolving and adapting. Today, as the nation’s leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Head of Operational Resilience means you'll play a crucial role in our success and be part of this exciting motoring journey.

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This is the job

Operational resilience has never been more important. As regulatory expectations continue to evolve, The AA is investing in strengthening its ability to anticipate, withstand and recover from disruption while continuing to deliver the services our customers rely upon.

As our Head of Operational Resilience , you'll lead the evolution of our enterprise Operational Resilience framework, ensuring our Important Business Services remain resilient, well governed and aligned with regulatory expectations. Working across Technology, Risk, Information Security and the wider business, you'll shape resilience strategy, embed best practice and influence decision making at the highest levels of the organisation.

This is a highly visible leadership opportunity for someone who combines deep operational resilience expertise with strong business continuity capability, commercial judgement and the confidence to engage Executive Committees and Boards. You'll play a pivotal role in ensuring resilience is embedded into how we design, operate and transform our business.

What will I be doing?

• Lead and continuously evolve The AA's Operational Resilience framework, ensuring it remains aligned to regulatory expectations and industry best practice.
• Drive Business Continuity planning, scenario testing and resilience exercises across critical business services, identifying vulnerabilities and overseeing remediation activity.
• Partner with Technology, Information Security, Risk and business leaders to strengthen technology resilience, disaster recovery and operational resilience capabilities.
• Provide expert advice and constructive challenge to senior leaders, Executive Committees and Board governance forums through clear reporting, insight and recommendations.
• Ensure resilience considerations are embedded into change programmes, supplier governance and strategic business decision making.
• Lead, develop and inspire a high performing Operational Resilience team while fostering resilience awareness across the wider organisation.

What do I need?

• Significant experience leading Operational Resilience, Business Continuity or resilience risk within a large, regulated organisation.
• Strong knowledge of Operational Resilience regulation, including Important Business Services, impact tolerances, service mapping, governance and scenario based testing.
• Proven experience working closely with Technology and Information Security teams, with a strong understanding of technology resilience, disaster recovery and cyber resilience.
• Experience engaging and influencing senior executives, Board or Executive Committees, with the ability to communicate complex resilience matters clearly and confidently.
• Demonstrable success translating regulatory requirements into practical, business focused resilience strategies and action plans.
• Professional qualifications such as CBCI, ISO 22301 or similar are advantageous, although equivalent experience will also be considered.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

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