Internal Sales Executive

Internal Sales Executive

Daventry

£29,000 - £31,000 Annual basic plus Commission OTE £10,000 Annually

Our client is seeking a dynamic and results-driven Internal Sales Executive to join their team. This role involves engaging with potential and existing clients to promote our products and services, fostering strong relationships, and driving sales growth. The ideal candidate will possess excellent communication skills, a keen analytical mind, and experience in B2B sales.

Responsibilities:

• Develop and maintain relationships with existing clients whilst actively seeking new business opportunities through outbound calls and emails.
• Understand client needs and provide tailored solutions to meet their requirements.
• Utilise a CRM to track interactions, manage leads, and update client information accurately.
• Handle customer enquiries professionally via telephone, email etc, delivering an outstanding customer experience.
• Process customer orders, quotations, and sales transactions accurately and efficiently.
• Prepare and follow up on quotations and open enquiries to maximise conversion.
• Provide technical advice and specialist product knowledge to support customer needs.
• Hit daily/weekly/monthly KPIs by proactively contacting new and existing customers.
• Identify opportunities to cross-sell and up-sell products and promotions.
• Build and maintain strong, long-term customer relationships.
• Work closely with the surveying and installation teams to ensure smooth order fulfilment and sales efficiency.
• Manage customer issues, including order queries and complaints, ensuring timely resolution and accurate documentation.
• Maintain accurate records and update customer information on internal systems.
• Work collaboratively within a small, target-driven team to achieve company goals.
• Attend meetings, training sessions, and regular one-to-ones with your manager.
• Collaborate with the marketing team to develop targeted campaigns that support sales objectives.
• Follow up on leads promptly and efficiently to maximise conversion rates.
• Maintain a thorough knowledge of product offerings, industry developments, and competitor activities.

Qualifications:

• Excellent written and verbal communication skills with a confident and professional telephone manner.
• A strong focus on customer experience and relationship building.
• Sales-driven mindset with enthusiasm for meeting and exceeding targets.
• Organised, proactive, and capable of managing multiple priorities simultaneously.
• A proactive attitude with a passion for achieving targets and delivering exceptional customer service.

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