Credit Controller

Responsibilities

• Credit controlling a designated trade debtor ledger by way of verbal and written communication, with a personal cash collection target.
• Effective management of the FSCM system, adhering to best practice guidelines.
• Facilitating debtor payment to agreed terms, taking actions to address late payments through timely management of FSCM.
• Reconciling accounts on a monthly, termly, and annual basis.
• Ensuring timely and accurate allocation of all payments received on designated ledgers.
• Attending monthly reviews with the Regional Managing Director and Financial Controller to highlight debt risks and opportunities.
• Ensuring accurate client details are maintained on the sales ledger, including diary notes and regular reconciliation and updates.
• Ensuring that credit control best practice standards are adhered to.
• Working towards monthly individual objectives to reduce overdue debt.
• Reviewing the ledger with the Credit Control Team Manager on a monthly basis to highlight risks, concerns and opportunities.
• Highlighting areas of improvement and initiating ideas to improve the overall standard and effectiveness of the team and the Credit Control Department.
• Providing detailed information to facilitate timely completion of debt reporting in preparation for Executive Weekly Meetings.
• Ensuring the health and safety of all colleagues within the business and reporting any incidents via the approved company processes.

Essential Criteria

• Excellent verbal and written communication skills.
• Clear, focused and driven to achieve cash collection targets.
• Excellent customer service skills with a proven track record.
• Ability to work on own initiative.
• Solution orientated with good problem solving skills.
• Advanced competency with MS Excel.
• Commitment to get the job done, which may require work outside of normal office hours.

Desirable Criteria

• Previous experience in a Credit Control role within a fast‑paced organization.
• A positive outlook, always displaying a can‑do approach to all work matters.
• Determined to succeed and flourish during times of change.

Core Competencies

• Customer Orientation
• Service Orientation
• Responsiveness
• Analytical Ability
• Problem Solving
• High Impact Communication
• Clarity in communication, grammar and sentence construction
• Learning & Innovation
• Openness to New Ideas
• Learning Orientation
• 25 days holiday excluding bank holidays (leave year runs from April 1 to March 31).
• Sick pay (3 paid days in a 12‑month period).
• Employee discounts – Perk Box.
• Access to training platform for PD – Lex.
• Pension – employer contribution 3%, employee contribution 5% (total 8% of designated banding).

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