Fan Engagement Exec - Leyton Orient FC. Closes 24 July

Leyton Orient Football Club is looking for a ‘Fan Engagement Executive’ to help and grow its fan engagement department. The successful candidatewill play an important role in executing the club’s fan engagement strategy; strengthening the already-strong ties with existing fans and helping to attract new supporters to Leyton Orient. The role requires an organised individual with a can-do attitude and strong communication skills. In order to perform the role successfully, the successful candidate will need to work effectively with internal and external stakeholders.

KEY RESPONSIBILITIES

• To provide the link between the club and its ‘Forever Orient’ staff to help attract new members to the scheme and ensure that the value of the scheme is communicated effectively to its existing members
• To lead the development of a new former players’ association, in partnership with the club’s Forever Orient membership scheme
• To innovate and improve the delivery and promotion of the club’s stadium tours
• To lead the running of the club’s new and now regular matchday Fan Zones, aimed at engaging with supporters of all ages
• To identify and deliver ways to improve the club’s EFL Family Excellence score by leading a new working group
• To liaise with the commercial department on matchday activations for home fixtures and to help facilitate these
• To manage the club’s Here To Help Supporter Liaison Officer (SLO) team on home matchdays and maximise their time
• To follow up with first time ticket purchasers
• Co‑ordinate community ticket allocations and matchday experience packages on home matchdays; including first‑time fan certificates, half‑time entertainment and children’s birthday parties
• To identify and attend suitable events targeted at potential new supporters, such as Fresher Fayres and community‑focused functions
• Co‑manage the club’s fans email account and respond to all supporter enquiries
• To build relationships with the club’s existing official supporter groups and manage the introduction of new fans
• Introduce and manage a new ‘You Said, We Did’ feature on the club’s website
• To adopt the role of Disability Liaison Officer
• To research opportunities for growth and promotion
• To support the club’s signed merchandise processes
• To work in collaboration with internal stakeholders and managers
• The successful candidate will have a can‑do attitude and will be expected to assist colleagues with other ad‑hoc tasks from time to time

About The Candidate

Education/Qualifications/Training:

• Minimum 1 year experience in sport/events environment
• Full driving licence is preferred

Specific Experience:

• Managing a small team on event days, including matchdays
• A track record of using analytical skills to identify areas for improvement and actioning these findings
• Experience in working within professional sport is preferred but not essential

Abilities/Skills/Knowledge/Requirements:

• A passion for supporter engagement who takes pride in achieving objectives
• A creative thinker who can convert ideas into events and campaigns
• An understanding of modern culture and trends across a variety of age brackets
• A strong understanding of English football and, particularly, EFL football
• Excellent written and verbal communication skills
• Outgoing and confident in meeting people
• Presentable
• Happy to work in a fast‑paced environment
• Excellent attention to detail
• Ability to manage multiple deadlines and prioritise accordingly
• Ability to adhere to and carry out the club’s safeguarding best practices and procedures

Additional Information:

• This is a full‑time role that includes work on weekends and evenings

About The Club

• Applicants must be eligible to live and work in the UK;
• Leyton Orient Football Club is committed to following relevant health & safety regulations and all members of staff are expected to be fully aware and adhere to, at all times, the Club’s H&S and fire safety procedures;
• Leyton Orient Football Club is fully committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff to share this commitment;
• The club is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

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