Principal duties and responsibilities will include (but are not limited to) the following:
Provide excellent customer service by:
Keeping up to date with developments within client’s organization and understanding the client’s perspective
Advising clients, in keeping with the firm’s principles, with respect to all aspects of case management pertaining to all relevant practice area(s)
Seeking to improve service by checking the work provided has met client requirements, and ensuring that client feedback on any aspect of our service is relayed to relevant persons within Appleby
Working well with all parties involved in a matter, responding helpfully to third parties in client’s absence, and involving the right people at crucial stages of an assignment.
Anticipating client’s needs through understanding their long term plans and delivering ideas through knowledge of the client’s market
Seeking ways to improve level of service to the client and to add value provided across the department
Maintaining client relationship even in adversity
Taking full responsibility for progress of a matter
Enhance business development by:
Keeping track of developments in the business world, especially within practice group
Being aware and contributing to the business strategy of Appleby
Promoting Appleby to peers and participating in recruitment initiatives
Identifying innovative, practical solutions
Developing an understanding of other organisations’ commercial approach
Identifying future work opportunities with existing and prospective clients
Using different styles of marketing to promote Appleby to clients (eg contribution to newsletters and other publications, attending networking events, cross‑selling Appleby to clients where appropriate)
Maintaining an on‑going relationship with clients
Integrating Appleby’s CRM initiative into own working practices
Contributing to and improving know‑how and transaction indices
Pursuing initiatives to improve the practice area
Communicating know‑how to other colleagues to promote improved ways of working
Evaluating the profitability of a matter for the Firm
Contributing to business planning
Developing the Firm’s public profiles; writing articles for industry publications, speaking at conferences, presenting effective “beauty parades”, networking with more senior client contacts and ensures introductions for other appropriate partners within the Firm
Developing the practice and the Firm by adding value in terms of new ideas and approaches to processes; researching and developing potentially profitable new legal products/practice areas; reviewing know‑how work produced
Ensure business is managed effectively by:
Influences the overall resource management of the Practice Group to improve productivity
Correctly leveraging associates for the work and client; assigning the mix of personalities to which the client will most positively respond, changing the mix if requested by the client
Demonstrating effective working habits (shows initiative, takes responsibility for work and sees tasks through to completion, shows attention to detail, and meets deadlines)
Reviewing progress made against project plans and or contingency plans
Managing matters effectively by driving matters forward and having a contingency plan should things go wrong
Developing a project plan to break down a matter into component tasks whether working on a matter individually or as preparation for delegation to team members. Ensures the plan is maintained and modified as a matter develops.
Agreeing best billing procedure with partners and clients (i.e. periodic billing/success fees etc.)
Managing debtors by ensuring bills are issued promptly, flagging potential overruns, discussing any billing problems with appropriate Partner with a view to rapid resolution, negotiate the final bill if necessary to retain client, and following up on bill payment
Cultivate productive work relationships:
Demonstrating the qualities and styles of leadership
Portrays a “can-do” attitude and a desire to contribute to Appleby
Motivating others by showing an appreciation for work done, maintaining an approachable attitude even when busy or stressed, and treating others with courtesy and respect
Demonstrating sensitivity to other ways of working
Working effectively in a team, appreciating and respecting different approaches to work, supporting others when they have difficulty
Managing and leading teams in a clear and decisive manner, using different leadership styles to communicate effectively and encourage high performance from all team members
Resolving conflicts as necessary whilst motivating team to productivity. Give honest and constructive feedback on performance, delivering difficult messages/information in a positive and constructive manner.
Building relationship with team members and showing appreciation to team when managing a client matter and after it closes
Conducting regular briefing meetings for members of the matter team, passing on feedback from client to team members
Involving more junior associates in different types of transactions to help further their experience
Providing advice and guidance to others on career development in a mentoring capacity
Mentoring vacation students to ensure they receive a realistic experience of the legal profession and lawyering
Attaining CLE requirements, depending on local jurisdiction
Knowledge, Skills and Experience Required:
Qualified lawyer having a minimum of ten (10) years’ post qualification experience
Strong skills in and specialized knowledge of the relevant practice area(s)
Able to develop new legal skills in other areas where necessary
Developed analytical drafting and negotiating skills
Proven skills in practice management, client development, marketing and relationship management
Able to contribute to the management of the Firm
Strong interpersonal skills
Excellent written and verbal communication skills, incorporating excellent organizational, reasoning and presenting skills
Proven record of productivity and the ability to meet targets
Ability to work successfully in a collaborative global environment
Able to manage and contribute to development of junior lawyers
High level of proficiency in Microsoft Office suite of programmes
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