Stability & Resiliency Governance - Applications Support - Assistant Vice President

Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real‑world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

The role

The Production Management organization provides business critical application management and support for our CIO Production Management partners and lines of business (LOB). Join our Stability and Resiliency Governance team as an Analyst at the AVP level - a key supporting role within the broader Optimization and Enablement function dedicated to strengthening our CIO Production Management landscape. This position offers an excellent opportunity to learn and contribute to critical stability and resiliency governance initiatives and frameworks. We are seeking an enthusiastic and detail-oriented individual who is eager to build their foundational knowledge of Production Management and Risk Management within the complex and highly regulated environment of the banking sector. You will work closely with senior team members, gaining hands‑on experience and developing the skills needed to grow your career in technology governance.

Responsibilities

• Reporting & Metrics Support: Assist in the generation and preparation of monthly stability metrics and reports for diverse business units, working under the guidance of senior analysts.
• KPI Monitoring: Support the monitoring of key performance indicators (KPIs) for application stability, helping to track trends and flag anomalies for review.
• Tooling & Automation: Learn and utilize artificial intelligence and automation tools to help reduce manual toil and enhance team efficiency.
• Best Practice Contribution: Contribute to the identification and documentation of best practices that support continuous service improvement across the technology landscape.
• Data Analysis Support: Assist in thematic analysis of stability data, helping to surface key trends and supporting the formulation of actionable recommendations under senior oversight.
• Program Participation: Support the Focus and Intensive Care application improvement programs by contributing to data gathering, tracking, and reporting activities.
• Attestation & Review Assistance: Assist in annual attestation and review processes for critical artifacts, such as the Change Risk Index and Market Event Management.
• Data Quality Initiatives: Contribute to initiatives focused on improving data quality and streamlining processes.
• Continuous Improvement: Participate in continuous improvement activities that enhance stability governance products and frameworks, bringing fresh ideas and a learning mindset.
• Strategy Support: Support the team in advancing the Production Management Strategy through research, documentation, and coordination tasks.
• Project & Ad-Hoc Support: Assist with projects and ad-hoc requests as required, developing broad exposure across the team's portfolio of work.

Required Skills

• Collaboration & Communication: Ability to work effectively within a team environment and communicate clearly with colleagues and stakeholders, both in writing and verbally.
• Analytical Thinking: Foundational analytical and problem-solving skills, with a willingness to learn how to identify issues and contribute to effective solutions.
• Attention to Detail: Strong attention to detail and a commitment to accuracy in all deliverables.
• Adaptability: Ability to manage shifting priorities and remain effective in a dynamic, fast‑paced environment.
• Curiosity & Growth Mindset: Eagerness to learn new processes, tools, and methodologies, and to contribute ideas for improvement.
• Data Literacy: Working knowledge of data analysis concepts and comfort working with datasets. Exposure to data transformation or reporting tools is a plus. An interest in developing data science skills is welcomed.
• Technical Proficiency: Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).

Qualifications

• Bachelor's/University degree or equivalent experience.
• Some exposure to or interest in IT governance, production support, or risk management within the banking or financial services industry is advantageous but not essential - we are happy to support your development in these areas.

Benefits

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretionary annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.

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