ServiceNow Project Manager - ITSM/ITAM

Job Details

• Position: ServiceNow Project Manager – ITSM/ITAM (Contract)
• Start: ASAP (June/July 2026)
• Duration: 6 months
• Location: London or West Midlands, UK (Hybrid – 3 days per week in office)
• Language: English

Key Responsibilities

• Programme Leadership & Delivery
• Lead the end-to-end delivery of large-scale ServiceNow transformation initiatives, including:
• Planning and governance
• Delivery execution
• Risk and dependency management
• Budget and resource control
• Manage complex migration programmes across multiple IT and operational domains
• ServiceNow Transformation & Migration
• Oversee migration and transformation activities across:
• Software Asset Management (SAM)
• Hardware Asset Management (HAM)
• Integrated Risk Management (IRM)
• Patch Management
• Cloud Workflows
• End-to-End process integration
• Drive standardisation and optimisation of legacy processes using native ServiceNow capabilities and best practices
• Stakeholder & Vendor Management
• Collaborate with:
• IT Operations teams
• Asset Management and Risk teams
• Infrastructure and Cloud Operations
• Business stakeholders and delivery partners
• Manage relationships with ServiceNow and third-party vendors
• Change Management & Adoption
• Lead organisational change initiatives, including:
• Communication and engagement plans
• Training and adoption strategies
• Operational readiness activities
• Ensure smooth transition and adoption of new ServiceNow-based processes
• Governance, Compliance & Quality Assurance
• Ensure all solutions align with:
• Enterprise governance standards
• Regulatory and audit requirements
• Data integrity and compliance controls
• Oversee:
• UAT and integration testing
• Performance and migration validation
• Defect management and resolution

Key Skills

• 5+ years’ experience delivering complex IT transformation programmes
• Strong experience leading:
• ServiceNow implementation and migration programmes
• Enterprise ITSM transformation initiatives
• Deep understanding of:
• ITIL processes and service management frameworks
• ServiceNow platform capabilities
• Experience across:
• ITSM
• SAM
• HAM
• IRM / GRC
• Cloud workflow environments
• Proven ability to manage:
• Large-scale migration programmes
• Cross-functional delivery teams
• Complex dependencies and governance requirements
• Strong communication, stakeholder management, and leadership skills

Applicants must be a UK resident and holds a valid right to work status.

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