We are seeking an experienced (5 years' minimum), highly organised, and creative Flower Shop Manager to lead our team and oversee all daily operations of our floral business. This role is perfect for someone who loves flowers, thrives in a fast-paced environment, and has proven success in retail management or floral industry leadership.
Key Responsibilities
Foster a positive, professional, and customer-focused work environment; Shop Operations
Oversee daily store operations to ensure smooth, efficient workflow
Manage inventory, including ordering flowers, supplies, and packaging materials
Maintain fresh, high-quality floral stock and ensure proper care/rotation
Ensure the shop is clean, organized, and visually appealing at all times
Customer Service
Provide exceptional service to walk-in customers, phone orders, and online inquiries
Resolve customer concerns and ensure satisfaction with all arrangements
Assist with design recommendations, event consultations, and custom orders
Sales & Business Development
Meet or exceed sales goals through effective merchandising and upselling
Develop relationships with corporate clients, event planners, and wedding coordinators
Support marketing efforts such as social media content, promotions, and seasonal campaigns
Monitor expenses and manage the shop’s budget
Qualifications
5+ years' of experience in floral retail or a related management role
Strong knowledge of floral products, design basics, and flower care
Proven leadership and team-supervision skills
Excellent customer service and communication abilities
Strong organizational and multitasking skills
Ability to work flexible hours
Experience with POS systems, inventory management, and basic financial reporting
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