Head of Housing Performance & Insight

This is an exciting opportunity to play a pivotal role in transforming housing services at Stevenage Borough Council.

We’re on an ambitious journey to advance our housing service, strengthen resident engagement, and deliver outstanding outcomes for our tenants and communities.

As our new Head of Housing Performance and Insight, you’ll be at the heart of that transformation—driving performance, shaping strategy, and ensuring we meet the highest standards of service and regulatory excellence.

If you’re a strategic leader with a passion for using data, insight and innovation to improve services, this is your chance to make a visible difference in a role with real influence and impact.

What you’ll be doing

• Lead the development of our housing performance and insight strategy, ensuring data drives decision-making and service improvement.
• Play a central role in our improvement journey, helping us achieve our ambition of moving from a C2 to a C1 regulatory grading.
• Provide strategic advice and high-quality performance reporting to senior leaders, Members and Portfolio Holders.
• Oversee governance arrangements, ensuring effective scrutiny, accountability and delivery across housing services.
• Champion a culture of continuous improvement, innovation and customer-focused service design
• Lead and develop a multidisciplinary team spanning resident engagement, housing IT systems, complaints management, data and performance and regulatory oversight

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