Senior Pensions Administrator

SENIOR PENSIONS ADMINISTRATOR

Hybrid role with flexibility to work both virtually and from our Birmingham office – Monday to Friday.

What the day will look like

You will be required to provide high quality administration support for internal and external clients, acting as a technical expert in the team and sharing your expertise by:

• Being an SME for processes, clients, systems, and tools, and being proficient in processing and checking.
• Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions.
• Producing and analysing reports as required for internal and external clients.
• Identifying issues with processes handled in the team and driving solutions.
• Implementing changes to tools and documentation needed to support effective service delivery.
• Increasing processing knowledge and driving continuous improvement in all areas of processing.
• Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation.
• Sharing best practice with colleagues through process and tool training.
• Taking part in both internal and external audits.
• Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.
• Coordinating and participating in projects that will impact the work of teams and domains.

• Building strong relationships with client teams, client representatives and third‑party providers.
• Achieving team and individual targets (KPIs, SLAs, quality targets).
• Contributing to the team, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues).
• Maintaining required technical knowledge and behavioural standards and expertise, especially all regulatory and statutory requirements.
• Performing additional tasks as requested by your manager.

You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework and compliance with the Aon UK Limited policies, including participation in the management of risks and completion of mandatory training.

Skills and experience that will lead to success

• Team player, who can work to tight deadlines.
• Strong communication skills, both verbal and written.
• Strong attention to detail and commitment to providing ongoing quality.
• Effective problem solving and analytical skills, including identifying solutions and making recommendations.
• Ability to effectively plan, prioritise and execute tasks, and adapt to shifting priorities, demands, and timelines.
• Knowledge of pensions is an advantage, but not essential.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. We offer a variety of working style solutions and recognise that flexibility goes beyond just the place of work – we call this Smart Working.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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