Head of Sales Operations

Lotus Cars builds world-class, high-performance, lightweight sports cars sold worldwide.

We are looking for a Head of Sales Operations in the Group Sales Department to join our Global Commercial site in Coventry.

Summary

The Sales Operations Manager will be responsible for end-to-end sales operations across EU, UK and selected overseas markets, ensuring efficient order fulfilment, healthy inventory management, robust sales governance and effective business performance tracking. This role supports commercial growth through sales policy development, operational optimisation, and data‑driven insights. Working cross‑functionally with Sales, Finance, Supply Chain and regional stakeholders, the successful candidate will drive operational excellence and support the achievement of sales targets across international markets.

What You’ll Do

• Conduct detailed research and analysis of automotive industry regulations, commercial policies and compliance requirements across EU, UK and overseas markets.
• Assess policy impact, identify operational risks and opportunities, and support the continuous improvement of sales, dealer and incentive policies.
• Manage daily sales operations activities, ensuring smooth coordination between Sales, Finance, Supply Chain and other internal stakeholders.
• Support order management and vehicle allocation processes to ensure efficient delivery performance and healthy stock levels.
• Develop and maintain sales operational KPI reporting and dashboards, providing regular business insights, performance analysis and risk identification.
• Track sales performance against annual and quarterly targets, identifying gaps and recommending corrective actions to support business delivery.
• Monitor policy implementation and dealer feedback, driving continuous improvement initiatives across sales operations processes.
• Prepare professional business presentations, reports and management updates for internal stakeholders.
• Contribute to process optimisation initiatives to improve operational efficiency and support scalable business growth.

What You’ll Bring

• Bachelor’s degree or above in Business Administration, Marketing, International Trade or a related discipline.
• Experience within automotive sales operations or commercial operations.
• Experience working with EU and UK markets is highly desirable.
• Strong understanding of sales operations, dealer management, commercial policy development and compliance requirements.
• Experience in vehicle management, order operations and sales performance analysis.
• Advanced proficiency in Microsoft Excel and BI/reporting tools.
• Strong presentation and reporting skills, including preparation of professional PowerPoint materials and business reports.
• Strong communication skills, both written and verbal, with the ability to work effectively across international teams.
• Strong analytical thinking, problem‑solving capability and a proactive, results‑driven approach.
• Ability to manage multiple priorities and perform effectively within a fast‑paced environment.
• Proficiency in an additional language would be considered beneficial.

What We Offer

In addition to a competitive salary, you will have access to the following benefits:

• 25 days’ holiday plus bank holidays.
• Pension scheme access.
• Annual bonus – non‑contractual.
• Private Healthcare.
• Access to the Employee Car Ownership Scheme.
• Group income protection based on length of service.
• Family Friendly policies.
• Exclusive Employee discount, wellbeing and recognition platform (#ForUSLOT).

Additional Information

• This role will be working from our Coventry office and on‑site, full time.
• This role will close 19.6.26.

Equal Opportunities

We welcome applications from individuals of all backgrounds and are dedicated to providing reasonable adjustments during the interview process. If you require any special assistance or adjustments, please let us know in advance so we can ensure a fair and accessible interview experience.

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