At Crealy, we’re passionate about creating unforgettable memories for our guests—and we’d love for you to be part of it! We’re looking for enthusiastic, customer-focused individuals with experience leadership skills to join us in a unique role.
Your main duty will be assisting the Resort Manager and the Reception Team to ensure the highest level of services and front of house assistance and over all guest satisfaction. There will be various shifts, but you must be able to work between the hours of 8:00am and 8:00pm when the reception and campsite shop will be open.
About the Role
Effectively train and mentor all new team members, ensuring all documentation is well recorded and filed
Provide hands‑on, front line operational support throughout the day
Provide clear and positive communication to all team members, guests and other company stakeholders
To ensure all health and safety procedures are being correctly followed
Monitor guest feedback and act accordingly
Always demonstrate a high level of customer service
Help to ensure all parkwide marketing materials are accurate, up‑to‑date and well presented
Complete opening and closing checklists of the main admissions area in full, including close‑down of tills, ambient music and lighting and emptying bins
Maintaining compliance in health and safety, GDPR and cash handling procedures within the Guest Experience remit.
To ensure that department personnel are observing the company’s policies and procedures
Have a good knowledge of all systems and procedures used within the department, so that you can give decisive direction and troubleshoot issues in a timely manner
Help to co‑ordinate group bookings and special events
Communicate any changes to the daily schedule with guests, including ride closures and show cancellations
Provide ‘immediate service recovery’ for guest complaints
Effective management of lost property
Assist in ‘lost child’ procedures
Implement the company’s ‘accessibility’ policy
Actively work to maintain high levels of morale and engagement within the Guest Services team
Other duties as required for the Operation of the Business
Creating welcome packs and distributing accommodation keys Directing guests to their allocated accommodation
Providing accurate and informative information of services and facilities offered
Upselling and offering additional services to benefit our guest needs and experience
Deal with guest issues in a prompt, friendly and professional manner
Serving guests in our campsite shop
The Details
Pay: Up to £14.00 per hour (depending on experience)
Hours: Fixed Term, including weekends, school holidays, and Bank Holidays. Shifts will be rostered in advance, - As this is a multi‑departmental role the chosen candidate must be free between 8:00am and 8:00pm (Rotas are done in advance)
Perks: Friends & Family passes, discounted tickets, flexible shifts, and great opportunities for career development.
Start dates: Various throughout the year—apply now for immediate or future opportunities.
Requirements: Proof of right to work in the UK (birth certificate or passport) and contact details of a reference.
Why Join Us?
If these values inspire you and you’re ready to bring energy, passion, and smiles to our guests, we’d love to hear from you!
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