As a ServiceNow Business Analyst at Kumoco, you will work on large-scale ServiceNow transformation programmes for global enterprises. This is a key, customer-centric role: conceptualising technology and process change that delivers real outcomes, accelerated by SnowCoder, our AI for ServiceNow.
Key responsibilities
Manage and define business requirements for ServiceNow and AI initiatives.
Guide and define the processes behind digital and AI-led change on the ServiceNow AI Platform.
Write clear, well-formed user stories that survive contact with delivery - enabling shift-left, full-scope go-lives.
Partner with stakeholders, developers and project managers to deliver a great experience for clients and their users.
Help clients adopt Now Assist, AI agents and SnowCoder where they add the most value.
What we're looking for
Business analysis experience on enterprise software programmes - ServiceNow experience strongly preferred.
Excellent requirements, process mapping and stakeholder management skills.
Comfort working on complex, fast-moving, customer-facing programmes.
Interest in AI and how it reshapes enterprise delivery.
Kumoco is committed to a values-driven, culturally diverse community and welcomes applications from all backgrounds.
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