Sandwell Metropolitan Borough Council is seeking a confident, customer-focused team player to support the Manager with the day-to-day operational management of Public Space CCTV and Concierge services delivered from Sandwell Councils CCTV Control Room.
Responsibilities
Supervise and monitor the performance of Control Room Operators against targets to ensure the effective delivery of the CCTV and Concierge service.
Operate and monitor current and future Control Room systems, ensuring full compliance with relevant operating procedures, legislation, and codes of practice.
Liaise with and exchange intelligence with the Police, Environmental Protection Officers, Sandwell Council Officers, and other enforcement agencies; actively promoting effective partnership working to ensure targeted and appropriate system use.
Working pattern and salary
The role operates on a rotational pattern of four early and four late shifts between Monday and Friday, with working hours of 08:00:00 and 13:00:30. This pattern attracts a 10% shift allowance, resulting in a total salary range of approximately £34,000–£39,000.
Requirements
Experience in supervising and monitoring Control Room staff and performance against targets.
Ability to operate and monitor Control Room systems and to ensure compliance with procedures, legislation, and codes of practice.
Strong liaison and partnership-working skills with Police and other enforcement agencies.
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