My client is seeking to appoint a highly experienced and professional Administration Services Manager to support the delivery of high-quality administrative operations across the firm.
This role will work closely with the Operations Manager, Head of Business Support Services, Partners, and Legal Team Leads to ensure that our administrative function is aligned to the strategic and operational needs of the business. The successful candidate will play a key role in enabling our lawyers to perform at a consistently high standard and deliver excellent service to our clients.
Key Responsibilities
Strategic Support
- Collaborate with Partners and Legal Team Leads to understand departmental requirements and growth plans
- Ensure appropriate allocation of administrative resource and capability to support fee-earning activities
- Work in conjunction with Business Services Directors to support operational efficiency and continuous improvement initiatives
Leadership and Management
- Provide support to the BSS Operations Manager and Head of Business Support Services in overseeing administrative operations
- Line manage Administration Team Leaders across multiple office locations
- Oversee a department comprising more than 60 administrative professionals
- Support the development of team members through structured coaching, mentoring, and performance management
Stakeholder Engagement
- Establish and maintain effective working relationships across Legal and Business Support functions
- Promote consistency and standardisation of administrative practices across the firm
- Conduct regular stakeholder review meetings with key departments, including Facilities and Recruitment
- Work collaboratively to support compliance with regulatory and ISO requirements
Operational Delivery
- Ensure effective management of workloads, resources, and service quality across administrative functions
- Act as a subject matter expert in client and matter inception processes
- Produce and analyse management information to support resource planning and recruitment decisions
- Drive continuous improvement initiatives to enhance service delivery and operational effectiveness
Candidate Profile
- Demonstrable experience in a senior leadership role within a legal or professional services sector environment
- A minimum of 10 years’ people management experience , including responsibility for large teams
- Strong interpersonal and communication skills, with the ability to engage effectively at all levels
- Experience operating within a regulated environment is advantageous
- Proven ability to manage competing priorities and deliver to tight deadlines
- Excellent organisational, analytical, and problem-solving capabilities
This is a significant opportunity to join a highly-ranked, national law firm in a newly created role, offering the successful candidate the ability to contribute to the ongoing development of the Business Services function.
Interested candidates are invited to submit their application via LinkedIn. For a confidential discussion, please contact us directly.
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