Junior Operations Support Technician

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Join to apply for the Junior Operations Support Technician role at CDL Software

Description

Are you an IT Support Technician who enjoys solving problems? Do you have excellent customer service skills and are looking for a move into an IT Support role? We want to hear from you!

Department: Service Management

Location: North West UK - Hybrid

Compensation: £24,570 / year

Role Overview: As a Support Technician, your main focus will be resolving CDL application and product incidents reported by clients. Working within SLA guidelines, you'll conduct thorough investigations to identify root causes and diagnose 2nd line technical faults to ensure timely resolution. We seek a candidate with excellent problem-solving skills, understanding client concerns, and assessing their impact.

About CDL: CDL is a leading UK software development firm with over 600 employees based in Stockport. Known for innovations in retail insurance, aggregator, web, and telematics solutions, CDL enables its clients to excel in a competitive market. We foster a collaborative, agile, and innovative culture, prioritizing employee development and an inspiring work environment.

Key Responsibilities:

1. Provide excellent customer service, maintaining strong client relationships.
2. Assist with incident escalation and problem analysis.
3. Stay updated with technological advancements and pursue personal growth aligned with company values.

Skills and Qualifications:

• Basic experience with operating systems and PCs.
• Outstanding customer service and communication skills, both written and verbal.
• GCSE A-C in Maths and English or equivalent.
• Ability to work independently and as part of a team.
• Flexibility, adaptability, and ability to meet deadlines (SLAs).
• Enthusiasm for learning and development.
• Previous experience in Helpdesk, Service Desk, or 1st Line Support is advantageous.
• Knowledge of ITIL is a plus.

Benefits:

• Competitive salary of £24,570 p.a. with annual reviews and career development opportunities.
• Hybrid working (2 days in-office at SK4 2HD).
• Generous holiday allowance starting at 25 days, increasing with service.
• Comprehensive training, health and wellbeing programs, and various employee benefits including pension, flexible working, and on-site amenities.
• Participation in community and social activities.

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