Business Support Officer - For Cityplus Network Ltd

Business Support Officer - For Cityplus Network Ltd

Cityplus Network Ltd is looking for Business Support Officer.

Job Purpose

The Business Support Officer will play a pivotal role in ensuring the efficient and effective operation of the organization's business support functions. The role is responsible for overseeing day-to-day operational activities, managing support staff, and delivering high-quality services to internal and external stakeholders. The post holder will also contribute to the financial, compliance, and risk management frameworks that underpin the company’s success.

Key Responsibilities

Operational Management

• Ensure the smooth daily operation of office functions, including administrative processes and facilities management.
• Develop and implement procedures to optimize efficiency across business operations.
• Manage, supervise, and support a team of administrative and support staff.
• Allocate work, set priorities, and monitor performance.
• Organize and deliver training to build team capacity and capability.

Performance & Improvement

• Analyze performance metrics and operational data to identify trends, risks, and areas for improvement.
• Develop and implement solutions to improve efficiency, service quality, and customer satisfaction.
• Support financial processes including budgeting, procurement, and payroll administration.
• Oversee the management of company assets and maintain accurate inventory records.

Customer & Client Relations

• Maintain and enhance relationships with internal teams, external service providers, and, where applicable, clients.
• Act as a key point of contact to ensure expectations are met and services continually improved.

Reporting & Analytics

• Prepare regular and ad-hoc reports for senior management and stakeholders.
• Provide analytical insights and recommendations to support strategic decision-making.

Compliance & Risk Management

• Ensure all operations comply with company policies, industry regulations, and legal requirements.
• Support the development and implementation of risk management strategies.

Educational Requirements

• Bachelor of Commerce (BCom)
• Bachelor of Business Administration (BBA) in Business Administration
• Bachelor’s degree in Business Administration, Finance, Management, or a related discipline (or equivalent professional experience).
• Skills Required: Computer Literacy

Experience Requirements

• At least 1 year(s)

Additional Requirements

• Proven experience in a business support, operations, or administrative management role, ideally within the financial services sector.
• Strong leadership and team management skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Proficiency in using MS Office applications and business information systems.
• Must be able to understand and speak Hindi or Bangla language as applicant need to deal with Asian clients.
• Experience working within a financial institution.
• Professional certifications in business or financial management.
• Experience in process improvement methodologies.

Job Location

United Kingdom

Seniority level

• Executive

Employment type

• Full-time

Job function

• Finance

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