Senior Operations Manager

Job Description

Senior Operations Manager

Location: South-East (Roastery & Production Facility)

Reports to: Operations Director

ABOUT

An award-winning, ethically driven coffee business committed to quality, sustainability, and operational excellence. The company prioritises responsible sourcing, environmental impact, and high standards across its supply chain and production.

OPPORTUNITY

A hands‑on leadership position responsible for end‑to‑end production, fulfilment, and logistics operations within a fast‑paced FMCG environment. This role oversees daily performance, third‑party partners, site standards, and continuous team and business improvement initiatives to ensure operational efficiency, strong margins, and an exceptional customer experience. The opportunity directly influences operational efficiency, sustainability, team performance, and the company’s overall ability to scale successfully; you will be a key & pivotal member of the team.

RESPONSIBILITIES

Operational Leadership

• Own production and fulfilment performance across D2C, B2B, Grocery, and Wholesale channels
• Deliver OTIF targets while controlling labour and operating costs
• Manage 3PL and manufacturing partners for quality, service, and cost efficiency
• Lead peak planning, promotions, and operational continuity

Continuous Improvement

• Optimise processes, SOPs, and reduce waste
• Improve packaging efficiency and environmental impact
• Use KPIs and data to drive root‑cause problem solving and cost‑to‑serve improvements

Customer Experience

• Improve order accuracy and delivery performance
• Reduce returns and service contacts through operational improvements
• Translate commercial and customer insights into measurable change

Leadership & Governance

• Build and develop a high‑performing production team
• Lead Health & Safety, quality compliance, and site standards (including BRCGS)
• Oversee preventive maintenance to minimise downtime

Strategic Contribution

• Partner cross‑functionally with commercial and production teams
• Support grocery fulfilment and seasonal planning
• Help scale operations to support business growth

ABOUT YOU

• Experienced operations leader ideally within FMCG
• Strong team development and performance management skills
• Strategic leader and commercially‑-minded, considering wider business impact
• Proven experience managing 3PL and third‑party manufacturers
• Solid H&S and quality compliance knowledge
• Hands‑on, pragmatic problem solver

OFFERING

• Competitive base up to £55k (DOE) + product perks
• Incredibly supportive and close‑knit team consistently cross‑collaborating
• A true leadership position driving growth, strategy & dominance in the space

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