Claims Adjuster / Senior Claims Adjuster - Marine

Claims Adjuster / Senior Claims Adjuster – Marine & Energy Liability and Marine Special Risks

City of London

Permanent, 35 hours per week

3 days in the office, 2 days working from home

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

Job Purpose

To manage and handle Marine Liability claims within the London Market Claims team. Reporting to the Marine Claims Manager in the day-to-day operation and control of the claims function, to ensure that the Marine Liability & Special Risk Team process and settle claims in a timely and equitable manner, whilst constantly striving to develop and improve service and quality standards.

Key Responsibilities

• Producing feedback to underwriters and management with regards to the structure of their claim issues and related risk information with the goal to improve the overall standard of underwriting in the company.
• Demonstrate that Lloyds minimum standards are being met at all times and be in a position to assist underwriters and claims adjusters to progress.
• Ensures all claims allocated are controlled within company philosophies and SLA’s.
• Providing departmental reports including SLA’s, metrics on a monthly / quarterly basis.
• To be present at market meetings and conference calls when necessary.
• Ensures customers are treated fairly at all times.
• Ensures all complaint-related issues and all such incidents are logged and concluded in accordance with company policy.
• Practices and promotes at all times Tokio Marine HCC core values, to both internal and external contacts alike.
• Undertake any other ad hoc activities/project work required.
• Participation in mentoring and training of team members (Senior Adjuster).

Skills and Experience Specification

• Claim Adjuster – Ideally 2+ years experience of Marine Liability claims, ideally including US Liability experience in the London Market, and/or freight liability.
• Senior Claims Adjuster – Ideally 5+ years experience of Marine Liability claims, ideally including US Liability experience in the London Market, and/or freight liability.
• An excellent knowledge of ECF and the Lloyd’s Claims Schemes.
• Good experience of handling binder and delegated business would be advantageous.
• Excellent interpersonal skills are required as the duties of this role involve liaising with outsourcing partners, negotiation, and liaising with brokers, loss adjusters and lawyers.
• Exceptional time‑management skills are essential and the ability to adapt quickly into the role.
• Excellent written and verbal communication skills are essential.
• IT literate.
• Excellent organisational skills.
• ACII qualification or working towards it.

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organisation experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.

Equal Opportunity

The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.

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