Complaints Escalation Specialist
3 days ago Be among the first 25 applicants
Direct message the job poster from A2Dominion Group
Contract Opportunity: Complaints Escalation Specialist
Location: Hybrid – Remote + Ealing (Thursdays)
Start: ASAP
Duration: 6 weeks
Rate: Competitive
At A2Dominion , we understand that how we respond to complaints reflects who we are. We’re looking for experienced professionals who can bring sound judgement, strong communication, and a calm, confident approach to resolving complex Stage 2 complaints.
This is a role with real autonomy — ideal for someone who’s comfortable navigating complexity, influencing across teams, and making decisions that balance fairness, accountability, and customer care.
What You’ll Be Doing
- Managing Stage 2 complaints from first contact through to resolution
- Investigating across departments and systems to build a full picture
- Writing clear, fair, and customer-focused responses
- Working with colleagues to ensure timely, proportionate outcomes
- Supporting future learning and improvement through insight and reflection
What You Bring
- Experience resolving stage 2 complaints within social housing
- Strong written and verbal communication skills
- Confidence to work independently and influence internal stakeholders
- A calm, solutions-focused mindset with a strong sense of accountability
- Proficiency in Microsoft Office and CRM systems ideally (e.g. Dynamics)
Why This Role Matters
You’ll be stepping into a trusted role where your decisions and communication shape the customer experience. You won’t be managing people — but you’ll be expected to manage complexity, relationships, and outcomes with professionalism and care.
Inclusive & Supportive Culture
At A2Dominion, we value fresh ideas and diverse perspectives and we welcome applications from all backgrounds and encourage anyone excited by the role to apply.
We are a Disability Confident Employer and committed to making reasonable adjustments to support you throughout the recruitment process. At A2Dominion, we embrace diversity and inclusivity – everyone belongs here.
Seniority level
- Seniority level
- Associate
Employment type
- Employment type
- Contract
Job function
- Job function
- Customer Service and Quality Assurance
- Industries
- Non-profit Organizations and Real Estate
Referrals increase your chances of interviewing at A2Dominion Group by 2x
Get notified about new Complaints Manager jobs in Ealing, England, United Kingdom .
London, England, United Kingdom 2 months ago
Feltham, England, United Kingdom 1 week ago
Customer Support Supervisor (Hybrid, London)
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
Watford, England, United Kingdom 1 month ago
Watford, England, United Kingdom 2 months ago
Supervisor Airport Services - London Heathrow Airport
Hounslow, England, United Kingdom 20 hours ago
Harrow, England, United Kingdom 44 minutes ago
Regional Supervisor, Tesla Support - London/Manchester
London, England, United Kingdom 2 months ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 3 months ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Oxted, England, United Kingdom 2 weeks ago
London, England, United Kingdom 3 days ago
Leatherhead, England, United Kingdom 4 days ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Client Service Supervisor - Bond Street (12 month FTC)
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 months ago
London, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Full job description from WhatJobs. Apply for this role →